Medical Office Coordinator

6 days ago


Naples, Florida, United States NCH Healthcare System Full time
About NCH Healthcare System

NCH Healthcare System is a leading healthcare provider in Southwest Florida, delivering comprehensive care to our community. Our mission is to provide high-quality, patient-centered care, and we're committed to making a positive impact on the lives of those we serve.

Job Summary

The Patient Service Representative/Scheduler plays a vital role in ensuring the smooth operation of our clinics. As the first point of contact for patients, you will be responsible for scheduling appointments, verifying patient information, and ensuring that all necessary documentation is completed. Your attention to detail and excellent communication skills will make a significant difference in the patient experience.

Key Responsibilities
  • Fulfills patient care responsibilities, including checking schedules and organizing patient flow.
  • Collects patient history forms, verifies patient information, and ensures accurate demographic and financial data.
  • Prioritizes insurance coverage and enters information into the electronic medical record (EMR).
  • Verifies patient registration profiles and edits profiles as necessary.
  • Obtains consents for treatment and completes required Medicare questionnaires.
  • Schedules appointments and radiological testing procedures, and announces scheduled patients to the clinical staff.
  • Confirms and reminds patients of scheduled appointments, and provides standardized preliminary clinical instructions.
  • Collects and deposits insurance co-payments and deductibles, and monitors patient waiting time.
  • Ensures benefits and eligibility have been verified for all scheduled patients, and accurately enters charges and payments into the EMR.
Requirements
  • High school diploma or equivalent required.
  • Intermediate computer knowledge, including Microsoft Word, Excel, Outlook, and Windows.


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