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Construction Account Manager

2 months ago

Fort Lauderdale, Florida, United States Beti Full time
About the Job

We are seeking a highly motivated and skilled Customer Success Manager to join our team at Beti. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our construction clients.

Key Responsibilities
  • Client Relationship Management: Serve as the main point of contact for assigned construction clients, building strong relationships based on trust and proactive communication.
  • Business Understanding: Understand each client's business objectives, challenges, and requirements to effectively align our solutions with their needs.
  • Customer Success Planning: Develop and execute customer success plans to ensure clients achieve their desired outcomes and maximize the value of our products and services.
  • Regular Check-Ins: Regular travel to customers' construction sites to conduct check-ins and business reviews with clients to assess their satisfaction levels, identify opportunities for improvement, and address any concerns.
  • Collaboration with Sales Team: Collaborate with the sales team to support the onboarding process and ensure a smooth transition from the sales phase to customer success.
  • Upsell and Cross-Sell Opportunities: Proactively identify upsell and cross-sell opportunities based on client needs and provide appropriate recommendations to the sales team.
  • Internal Advocacy: Act as an internal advocate for customers, representing their needs and interests to cross-functional teams within the company.
  • Customer Feedback: Collaborate with the product development team to provide customer feedback and contribute to the continuous improvement of our solutions.
Qualifications
  • Excellent Interpersonal and Communication Skills: Excellent interpersonal and communication skills, with the ability to effectively communicate technical concepts to non-technical audiences.
  • Strong Problem-Solving and Analytical Skills: Strong problem-solving and analytical skills, with the ability to identify and address customer needs and issues.
  • Ability to Manage Multiple Client Accounts: Demonstrated ability to manage multiple client accounts and prioritize tasks in a fast-paced environment.
  • Relationship Building: Ability to build strong relationships, establish trust, and effectively collaborate with clients and internal stakeholders.
  • Driver's License: Driver's license. The job involves traveling in the area and occasionally traveling throughout the tristate area.
  • Industry Knowledge: Understanding of the construction industry and its unique challenges, processes, and workflows.
  • Office and Field Work: The job requires office work and field work.
Bonus Points

Proven experience in a customer success management or account management role, preferably within the construction industry and/or SaaS sector.