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Guest Services Coordinator
2 months ago
Position Overview:
As a vital member of our team, you will play a key role in ensuring a welcoming atmosphere for all visitors. Your primary responsibilities will include greeting guests, managing seating arrangements, and providing exceptional customer service throughout their experience.
Key Responsibilities:
- Warmly welcome guests upon arrival, including assisting with door openings.
- Efficiently seat patrons in accordance with established seating protocols.
- Oversee current reservations and coordinate future bookings following company guidelines.
- Process admission tickets, ensuring authenticity and compliance.
- Engage with guests in a friendly manner, offering knowledgeable responses to inquiries regarding showtimes and seating options.
- Uphold the movie ratings system with professionalism and courtesy.
- Assist guests with fun card transactions at designated kiosks.
- Answer phone inquiries and provide general information about our services.
- Accompany guests to their tables, presenting clean menus and highlighting chef specials.
- Express gratitude to guests upon their departure and encourage return visits.
- Support group services during the arrival of larger parties.
- Collaborate with servers as needed for bussing and side work.
- Provide assistance at the Dessert Bar during peak periods.
- Help with food running tasks during busy times.
- Maintain cleanliness in the lobby, including windows and host stand areas.
- Assist in various capacities as directed by supervisors or management.
- Adhere to uniform standards and maintain a professional appearance.
Physical Requirements:
- Ability to stand for extended periods.
- Capability to lift items weighing up to 40 lbs.
- Possess a positive attitude and a welcoming smile.
- Ability to multitask and remain composed during busy hours.
Special Requirements:
- Minimum age of 16 years.
- Completion of training certification as per company policy.
Company Expectations:
- Exceed standard expectations while upholding the company's mission and values.
- Exhibit courtesy and accountability in all interactions.
- Respond to guest requests with professionalism and attentiveness.
- Ensure consistent quality of service provided to all guests.
- Work collaboratively and amicably with team members and management.
- Seek knowledge and learn from experiences for personal and professional growth.
Please note that the company verifies each applicant's eligibility to work in the United States through the E-verify system. Additionally, to ensure the safety of our guests and team members, a background check will be conducted upon hiring. The outcomes of the E-verify and background check may influence employment decisions. Your understanding and compliance with these procedures are appreciated.