Patient Services Coordinator

6 days ago


Albany, Georgia, United States Albany Area Primary Health Care Full time
Job Description: At Albany Area Primary Health Care, we are seeking a highly organized and detail-oriented Front Desk Representative to join our team. In this role, you will be responsible for providing exceptional patient service, managing patient flow, and supporting the front office staff in their daily responsibilities. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work effectively in a fast-paced environment.

Responsibilities:
  • Register and document patient information, maintaining confidentiality and adhering to HIPAA guidelines.
  • Verify coverage and eligibility for new patients, communicating with payors and resolving any issues that may arise.
  • Manage patient flow, ensuring timely registration and minimizing wait times.
  • Coordinate daily schedules, verify appointment details, and communicate with providers and patients as needed.
  • Prepare and distribute reports, maintain accurate records, and perform other administrative tasks as assigned.
  • Participate in ongoing training and professional development, staying up-to-date on industry trends and best practices.
  • Collaborate with colleagues to achieve team goals and objectives, promoting a positive and supportive work environment.

Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • One year of experience in a medical office setting, preferably in a front desk or receptionist role.
  • Excellent communication and organizational skills, with the ability to multitask and work effectively in a fast-paced environment.
  • Ability to maintain confidentiality and handle sensitive patient information with discretion.
  • Familiarity with electronic medical records (EMRs) and practice management software.


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