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Parts Specialist

2 months ago

Greenville, South Carolina, United States Worldwide Equipment Enterprises, Inc. Full time
Parts Counterperson

The Parts Counterperson is an essential retail sales role that significantly contributes to supporting Heavy-Duty Fleets, truck proprietors, and repair facilities. This role requires a deep understanding of customer requirements, delivering precise parts information, and ensuring prompt order processing.

Key Responsibilities:
  • Provide professional and efficient assistance to customers, both in-person and via phone
  • Work in conjunction with external sales representatives to improve customer service
  • Prioritize accuracy and efficiency when suggesting parts
  • Go the extra mile to source hard-to-find parts for clients
  • Deliver comprehensive solutions for clients' repair requirements
  • Promote special offers and products to customers
  • Monitor orders and follow up on back-ordered items
  • Maintain a tidy and organized workspace
  • Process payment transactions and manage documentation
  • Perform additional tasks as required
Qualifications:
  • Several years of experience in parts counter operations
  • In-depth knowledge of heavy-duty truck dealership parts operations
  • Supervisory experience is advantageous
Required Skills:
  • Ability to collaborate effectively within a team environment
  • Efficiently complete tasks in a fast-paced atmosphere
  • Consistent focus on achieving desired outcomes
  • Maintain a professional and customer-friendly demeanor
Physical Requirements:

This role necessitates prolonged periods of standing, sitting, and computer usage. Reasonable accommodations will be provided for individuals with disabilities.

Work Environment:

The work setting is dynamic and requires flexibility to effectively meet customer needs.