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Medical Staff Manager

1 month ago


Huntsville, Alabama, United States UnitedHealth Group Inc. Full time
Job Summary

UnitedHealth Group Inc. is seeking a highly skilled Medical Staff Manager to lead our team in delivering exceptional care to millions of people worldwide. As a Medical Staff Manager, you will be responsible for overseeing the implementation of programs and processes designed to improve member experience within our designated markets and assigned provider groups.

This is a field-based position with up to 50% market travel, requiring collaboration with UHC business unit leaders, provider groups, and complex networks to drive change and improve CAHPS survey results.

Key Responsibilities:

  • Influence market leadership to develop programs that support high levels of member, staff, and provider engagement to drive better member experience
  • Implement training programs and strategies within provider groups to increase awareness of specific behaviors and techniques that affect member satisfaction
  • Analyze and interpret survey data to identify trends, solve complex problems, and develop strategic plans to drive process improvement within provider offices
  • Utilize, integrate, and interpret NPS, CAHPS, and HOS data to assist the organization in its improvement efforts and promote optimal member experience
  • Develop and maintain solid collaborative relationships within UHC Government Program and Optum partners, including executives, regional, and national leaders
  • Identify best and worst practices for achieving high performance on CAHPS/HOS survey measures and provide input back to the health plan or market
  • Create, develop, and influence process improvement plans for providers who are low performing in CAHPS/HOS survey measures

Requirements:

  • 3+ years of experience with performance measurement and tracking, and the ability to monitor data (quantitative and qualitative) and report on results
  • 3+ years of experience analyzing data and soliciting feedback to improve efficiencies and enhance the quality of the entire member/guest/customer experience
  • 3+ years of experience in developing training curriculum and programs focused on member/guest/customer experience
  • Proficiency in Excel (filtering, sorting) and PowerPoint (creating and delivering presentations)
  • Ability to plan, organize, and be flexible in response to shifting priorities and multiple clients
  • Willingness and ability to travel up to 50% in market

Preferred Qualifications:

  • Lean, Six Sigma, or other Project Management certification
  • 3+ years of experience in CAHPS/HOS/CGCAHPS/MIPS or internal member satisfaction/experience surveys in a provider office or facility setting
  • Patient-centered medical home experience within a healthcare setting

About UnitedHealth Group:

UnitedHealth Group is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Equal Employment Opportunity:

UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.