Key Holder
2 weeks ago
Bosque Brewing Co. is seeking a highly motivated and enthusiastic Key Holder to join our team. As a Key Holder, you will be responsible for providing exceptional customer service, maintaining a clean and welcoming environment, and ensuring that every guest has a positive experience at our taproom or restaurant.
Responsibilities:- Provide fast, informed, and friendly service to every guest
- Maintain a clean and welcoming environment, including front-of-house areas, bar areas, and storage areas
- Follow the steps of service throughout the entire guest experience, including greeting guests, answering questions, and guiding guests through all phases of their experience
- Take food orders and accurately enter orders and special requests into the POS system
- Work with back-of-house coworkers to ensure orders are filled correctly
- Establish positive guest relations and maintain a rapport with guests to build a positive reputation and return business
- Actively inform guests of our beer limit, identify visible intoxication, and take the appropriate steps to refuse service to intoxicated guests
- Itemize bills correctly and efficiently secure payment from guests
- Bid farewell to guests, using the guest's name when known, and encouraging them to return
- Independently identify issues that may directly affect the quality of the guest's experience and take steps towards addressing the concerns
- Resolve low-level guest issues with efficiency and a courteous attitude
- Assist management in providing training to FOH staff and oversight of taproom organization, cleanliness, and maintenance
- Properly open and close the taproom or restaurant, including opening or securing all entrances and exits and performing defined SOPs and processes
- Must be 21 years of age or older
- High school diploma, GED, or equivalent work experience required
- Minimum of two years of experience in the hospitality or food and beverage industry required
- Previous brewery or craft beer experience preferred
- Possess a Cicerone Certified Beer Server certification or the ability to successfully pass the Cicerone Certified Beer Server test within a timeframe outlined by Bosque Brewing Co.
- Ability to work as a team and in a fast-paced environment with high expectations, multiple tasks, and changing conditions
- Ability to interact professionally, with civility, and effectively with coworkers and the general public
- Must possess basic financial skills, including processing financial transactions, making and counting correct change, and balancing cash drawers
- Ability to track inventory using a spreadsheet and perform basic data entry with strict attention to detail
- Working knowledge of POS systems, specifically Toast, is highly preferred
- Excellent written and verbal communication skills, with the ability to effectively listen to and understand others
- Ability to read and follow schedules, menus, SOPs, and policies
- Ability to present self in a professional, pleasant, and well-groomed manner
- Ability to move kegs and operate a hand truck
- Ability to work varied shifts, including weekends and holidays
- Ability to possess and maintain a valid New Mexico Alcohol Server License and Food Handler Card
- First Aid and/or CPR Certified is preferred
- Ability to adhere to company and department rules, policies, and procedures
- Clearance of a basic background check
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