IT Architect and Systems Engineer

6 days ago

Jacksonville, Florida, United States Birdi Systems, Inc. Full time
Senior Systems Administrator Job Description

We are seeking a highly skilled Senior Systems Administrator to provide technical support, project coordination, and architectural planning across the organization.

This role involves troubleshooting IT issues, managing helpdesk operations, supporting IT projects, assisting in the preparation of IT-related proposals, and contributing to the planning and execution of IT architecture strategies. It requires a strong technical background, excellent problem-solving skills, and the ability to collaborate effectively with cross-functional teams.

Key Responsibilities:

Desktop/Helpdesk and Network Support:

  • Provide comprehensive technical support, from basic inquiries to complex troubleshooting.
  • Respond to user inquiries through phone, email, or helpdesk ticketing systems.
  • Maintain detailed records of issues and resolutions within the helpdesk system.
  • Manage network connectivity, including configuration and support for network hardware and protocols.

Server Administration and Monitoring:

  • Perform routine server administration, including backup reviews, server health checks, storage monitoring, and maintenance for both on-prem and cloud environments.
  • Conduct regular patching, security updates, and system audits.

End-User and Device Support:

  • Offer occasional end-user training and support to enhance technology proficiency.
  • Oversee hardware and software setup, usage monitoring, security setup, supply ordering, and vendor coordination.
  • Manage IoT/mobile devices, including Bring Your Own Device (BYOD) policies.

Account and Access Management:

  • Ensure efficient account management and access control, maintaining security and monitoring standards.
  • Educate users on security best practices, cybersecurity risks, and risk mitigation strategies.

Policy Compliance and Security:

  • Ensure IT operations comply with company policies and industry best practices.
  • Conduct ongoing cybersecurity monitoring and risk assessments.

Automation and Collaboration:

  • Develop and maintain automated solutions using tools like VBScript, PowerApps, and PowerAutomate.
  • Work closely with cross-functional teams to ensure seamless IT operations and support for business initiatives.

Project and Proposal Support:

  • Collaborate with the IT team to execute projects and ensure timely completion.
  • Assist in documenting technical requirements and contribute to proposal creation for stakeholders.

Architecture Support and Planning:

  • Support senior IT staff in evaluating current infrastructure and identifying areas for enhancement.
  • Provide input on IT needs based on organizational growth and evolving technology trends.

Purchasing and Emerging Technology:

  • Aid in purchasing decisions by identifying system requirements and tracking emerging technologies that may benefit the organization.

On-Call Rotation:

  • Participate in the on-call rotation and respond to emergencies, ensuring IT systems' reliability and availability.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • 5+ years of experience in IT support, helpdesk roles, or similar positions.
  • Familiarity with IT project management practices and methodologies.
  • Knowledge of network infrastructure, system architecture, and server administration.
  • Proficiency with helpdesk ticketing systems, troubleshooting hardware/software issues, and IT documentation.
  • Experience with cloud infrastructure (AWS, Azure, Google Cloud), virtualization technologies, and IoT/mobile device management.
  • Strong understanding of IT security practices, protocols, and compliance standards.
  • Ability to automate tasks using scripting languages or tools like VBScript, PowerApps, and PowerAutomate.
  • Excellent communication, problem-solving, and customer service skills.

Work Environment:

  • Office-based in Jacksonville, FL, with occasional after-hours support for upgrades or emergency response.

This role is ideal for candidates who are passionate about technology and thrive in a dynamic environment where they can contribute to the continuous improvement of IT services and infrastructure.

The estimated salary for this position is around $80,000 - $120,000 per year, depending on experience. As a Senior Systems Administrator at Birdi Systems, Inc., you will have the opportunity to work on exciting projects, develop your skills, and grow your career in a fast-paced and innovative environment.

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