Senior IT Support Analyst

4 weeks ago


Indianapolis, Indiana, United States AEG Full time

Job Summary

We are seeking an experienced Senior IT Support Analyst to join our team at AEG. The ideal candidate will have a strong background in IT support and leadership, with excellent communication skills and the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Manage team workflows and workloads to effectively handle volume demands
  • Improve technical support delivery and establish operational goals
  • Analyze support data to ensure adherence to policies and best practices
  • Train, coach, and mentor IT Support team members
  • Act as a resource for team members, assisting with complex issues and managing escalated customer interactions
  • Oversee the inventory control process for all IT assets and provide metrics to support refresh cycles and budgeting
  • Engage actively in Change Management meetings to ensure seamless IT transitions
  • Organize regular team meetings to gather insights, educate on best practices, and set clear expectations
  • Analyze support data to identify opportunities for process improvement, resource allocation, and enhancements in customer satisfaction
  • Ensure team members meet established service levels; collect and present performance data to stakeholders

Requirements

  • Bachelor's degree in an IT-related field with 1-3 years of relevant experience, or an Associate's degree with 3-5 years of experience in a related role
  • 5+ years of experience in an IT support environment is highly desirable
  • Strong customer service orientation with proven leadership and coaching abilities
  • Excellent communication skills (written, oral, interpersonal) with the ability to provide support across various mediums (phone, video, in-person)
  • Understanding of IT systems, including wired/wireless networks, VoIP, Cloud infrastructure, information security, and advanced troubleshooting techniques
  • Strong project management skills with the ability to track and meet deadlines with minimal supervision
  • Ability to maintain professional relationships and handle sensitive data with discretion
  • Capacity to prioritize multiple tasks and demonstrate initiative in all activities
  • Strong aptitude for creating and maintaining standard operating procedures
  • Availability to work nights and weekends as needed

Preferred Certifications

  • CompTia A+ / Net+
  • CompTIA Security+
  • Microsoft 365 Fundamentals (MS-900)
  • Microsoft Azure Fundamentals (AZ-900)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



  • Indianapolis, Indiana, United States Lorven Technologies Full time

    Job Description:At Lorven Technologies, we are seeking a skilled Senior Business Analyst to join our team. As a Senior Business Analyst, you will play a critical role in reviewing, analyzing, and evaluating business systems and user needs. Your expertise will be essential in developing technical standards and policies to meet the needs of our customers,...


  • Indianapolis, Indiana, United States Lorven Technologies Full time

    Job Title: Senior Business AnalystAbout the Role:The Department of Local Government Finance is seeking a Senior Business Analyst to review, analyze, and evaluate business systems and user needs. The ideal candidate will have 5 years of experience in business analysis and a strong understanding of business requirements gathering, data analysis, and...


  • Indianapolis, Indiana, United States aFit Staffing Inc. Full time

    Job DescriptionAt aFit Staffing, Inc., we are seeking a highly skilled Senior Business Analyst to join our team. As a Senior Business Analyst, you will be responsible for working with a program to provide benefits to eligible households with school-aged children to purchase food during the summer.The ideal candidate will have experience with Microsoft Power...


  • Indianapolis, Indiana, United States Financial Center First Credit Union Full time

    Job SummaryFinancial Center First Credit Union is seeking a highly skilled Senior Financial Analyst to join our team. The ideal candidate will have a strong background in accounting and finance, with a proven track record of delivering high-quality results in a fast-paced environment.The Senior Financial Analyst will be responsible for maintaining all the...

  • Senior Credit Analyst

    4 weeks ago


    Indianapolis, Indiana, United States Community First Bank of Indiana Full time

    Job SummaryCommunity First Bank of Indiana is seeking a Senior Credit Analyst to join our team. This role is responsible for analyzing financial information, preparing credit summaries, and assisting in the management of the credit pipeline.Key ResponsibilitiesConduct thorough analysis of financial statements and tax returns to determine credit...

  • Senior Credit Analyst

    4 weeks ago


    Indianapolis, Indiana, United States Community First Bank of Indiana Full time

    Job SummaryCommunity First Bank of Indiana is seeking a skilled Senior Credit Analyst to join our team. As a Senior Credit Analyst, you will be responsible for analyzing financial information, preparing credit summaries, and assisting the Credit Manager with managing the pipeline.Key ResponsibilitiesPrepare spreadsheets as analytical tools to evaluate...


  • Indianapolis, Indiana, United States GovCIO Full time

    Job SummaryWe are seeking a highly skilled Senior Systems Analyst to join our team at GovCIO. As a key member of our organization, you will play a critical role in ensuring the success of our IT projects.Key ResponsibilitiesCoordinate with business and technology teams to identify system requirements and develop solutions.Provide technical expertise in...


  • Indianapolis, Indiana, United States CBIZ Full time

    Job SummaryThe Senior Analyst will work with a multi-disciplinary team to perform analyses of non-financial and financial information, verifying data integrity and determining compliance with Federal regulations and state Medicaid policies. This role requires strong analytical and communication skills, with the ability to prepare written documents and...


  • Indianapolis, Indiana, United States GovCIO Full time

    Job SummaryWe are seeking a highly skilled Senior Systems Analyst to join our team at GovCIO. As a key member of our IT team, you will be responsible for coordinating with business and technology teams to ascertain system requirements.Key ResponsibilitiesCoordinates with business and technology teams to ascertain system requirementsDocuments product/service...


  • Indianapolis, Indiana, United States Vergence Full time

    Job DescriptionVergence is seeking a highly skilled Senior Systems Analyst/Programmer to join our team.This is a hybrid position that requires living in the Indianapolis area.The pay rate for this role is $39.48/hour.The successful candidate will:Collaborate with department management to plan, organize, and control activities in assigned areas.Conduct...


  • Indianapolis, Indiana, United States Indianapolis Colts Full time

    The Indianapolis Colts are seeking a highly skilled Senior IT Support Analyst to join their IT Support team. This role involves managing team workflows and workloads to effectively handle volume demands while focusing on enhancing team performance and processes.Key Responsibilities:Team Leadership: Train, coach, and mentor IT Support team members to ensure a...


  • Indianapolis, Indiana, United States Hire IT People Inc Full time

    Job SummaryWe are seeking an experienced Administrative Support Specialist to join our team at Hire IT People, Inc. This role will provide administrative support to our IT professionals, ensuring seamless project execution and exceptional client satisfaction.Key Responsibilities:Provide administrative support to IT professionals, including scheduling, travel...


  • Indianapolis, Indiana, United States Tangram Full time

    Job Type: Full-time, Part-time At Tangram, we are seeking a highly skilled Senior Applied Behavior Analyst Specialist to join our team. Responsibilities: • Conduct thorough assessments of patients to identify behavioral issues • Collaborate with families, teachers, and doctors to develop personalized treatment plans • Develop and implement...


  • Indianapolis, Indiana, United States Farmers State Bank Full time

    Job Title: Senior Financial Analyst - Portfolio Credit SpecialistLocation: Assumed Location of Farmers State BankJob Type: Full-timeJob Description:At Farmers State Bank, we're seeking a highly skilled Senior Financial Analyst to join our team as a Portfolio Credit Specialist. As a key member of our credit department, you'll play a vital role in analyzing...

  • Senior Caregiver

    4 weeks ago


    Indianapolis, Indiana, United States Capital Senior Living Full time

    Job Summary:We are seeking a qualified Medication Aide to join our team at The Wellington at Southport, a member of Sonida Senior Living.This community offers a supportive and dynamic work environment, with a focus on providing exceptional care to our residents.Responsibilities:Administer medication to residents as prescribed by their healthcare...


  • Indianapolis, Indiana, United States Afit Staffing, Inc. Full time

    About the Role: We are seeking a highly skilled Senior Oracle Business Solutions Analyst to join our team at Afit Staffing, Inc. in Indianapolis, IN. As a key member of our team, you will be responsible for analyzing business requirements and designing solutions to improve efficiency and effectiveness. Key Responsibilities: Conduct thorough requirements...


  • Indianapolis, Indiana, United States Gravity IT Resources Full time

    Job Title: Senior Software ArchitectJob Summary:We are seeking a highly skilled Senior Software Architect to lead our organization's technology transformation efforts. As a key member of our team, you will be responsible for designing and implementing scalable, high-performance software systems, with a focus on modernizing legacy systems to modern...


  • Indianapolis, Indiana, United States Indiana University Health Full time

    At Indiana University Health, we're seeking a highly skilled Senior Business Analyst to join our team as a Product Owner. This role is responsible for organizing, prioritizing, and assessing work, as well as acting as an ambassador to customers for a scrum team.The Product Owner will utilize their exceptional communication and requirements gathering skills...


  • Indianapolis, Indiana, United States Ecoplexus Full time

    About EcoplexusEcoplexus Inc. is a rapidly growing renewable energy development firm headquartered in San Francisco, with offices in North Carolina, Dallas, Mexico City, and Tokyo. The Company primarily focuses on utility scale solar, solar & storage, and stand-alone storage development. Ecoplexus continues to grow at a rapid rate, and expects to complete...


  • Indianapolis, Indiana, United States Staff Financial Group Full time

    Job Title: Senior Cost AccountantJob Summary:We are seeking a highly skilled Senior Cost Accountant to join our team at Staff Financial Group. As a Senior Cost Accountant, you will play a critical role in managing inventory accounting and cost processes for our clients. This position is responsible for maintaining accurate Bills of Materials (BOM),...