Customer Service Representative

3 weeks ago


Donna, Texas, United States Erick Diaz Agency Full time
Job Overview

Erick Diaz Agency is seeking a highly skilled Customer Service Representative to join our team in Donna, Texas. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met with professionalism and efficiency.


Key Responsibilities

Client Interaction: Engage with clients in a friendly and professional manner, addressing their inquiries and providing solutions.

Issue Resolution: Handle client concerns and complaints effectively, ensuring timely and satisfactory resolutions.

Documentation: Maintain accurate records of client interactions, ensuring all information is up to date and accessible.

Product Knowledge: Develop a deep understanding of our services to respond to client queries effectively and promote additional offerings.

Feedback Collection: Gather feedback from clients to identify areas for improvement and enhance the overall customer experience.

Team Collaboration: Work collaboratively with team members to ensure seamless customer service delivery and achieve common goals.


Requirements

Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and team members.

Customer Focus: A strong commitment to providing exceptional customer service and resolving customer issues.

Detail-Oriented: Ability to focus on accuracy and attention to detail in all customer interactions and order processing.

Team Player: Collaborative mindset with a willingness to work together with colleagues to achieve common goals.

Problem-Solving Skills: Ability to think quickly and creatively to provide solutions to customer problems.

Computer Proficiency: Comfortable working with various computer systems, including data entry and customer information management.



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