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Assistant Manager

2 months ago

Emeryville, California, United States J Full time
Job Summary

As a key member of our leadership team, you will play a vital role in driving business success and fostering customer loyalty. Your primary responsibility will be to support a profitable business by creating genuine connections with customers, promoting a love for our brand, and engaging with the local community.

Key Responsibilities

  • Develop and maintain a personalized approach to customer interactions, driving loyalty and excitement for our brand.
  • Observe and assist sales floor associates in creating connections and making sales, providing in-the-moment feedback and coaching.
  • Lead product knowledge sessions and fit sessions to enhance sales team performance and fuel a style obsession.
  • Help associates improve customer interactions by sharing specific actions to enhance outcomes.
  • Ensure the sales team is on track to meet goals and exceed customer expectations.
  • Oversee the sales floor, ensuring the right people are in the right place at the right time.
  • Be prepared to step in for another manager as needed.
  • Plan and execute local events that tie to the community and drive incremental traffic and sales.
  • Act in a manner that aligns with our company values.

About You

  • You will be a great fit for this role if you have a passion for our brand, customers, and teams.
  • You have a great fashion aesthetic and are plugged into what's happening in the industry and community.
  • You have a track record of setting and achieving goals.
  • You are energized by change and can shift gears quickly, rallying the team behind new strategies and projects.
  • You make smart decisions by actively listening, understanding data, and looking beyond the obvious.
  • You have a high school diploma or equivalent combination of education and experience.
  • You have 2 or more years of experience with similar scope, specialty retail preferred.
  • You communicate effectively and confidently.
  • You process information and operate store systems accurately.
  • You are available to work a variety of shifts, including nights, weekends, and holidays.
  • You are adept with technology and apps and familiar with industry-related blogs and feeds.
  • You are able to lift, carry, and move at least 40 pounds and regularly move around all store areas.

Perks and Benefits

  • Competitive base pay and bonus programs.
  • Flexible days and hours.
  • Amazing merchandise discounts.
  • 24/7 free confidential help with personal and work concerns.
  • Personal and professional development opportunities.
  • Giving back through volunteer programs, disaster relief funds, and charitable matching donations.
  • Medical, dental, vision, life insurance, pet insurance, legal plan, ID theft, and commuter benefits.
  • Time Away – paid time off, holidays, parental leave, disability leave, and bereavement.
  • 401(k) plan with company matching contributions.