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Client Support Associate

2 months ago

Allentown, Pennsylvania, United States BERKHEIMER BUSINESS SERVICES LLC Full time
Start Your Career with Berkheimer Business Services LLC
We are seeking a dedicated Customer Support Clerk to join our dynamic team at Berkheimer Business Services LLC, a prominent firm in tax collection and administration.

KEY RESPONSIBILITIES:

  • Respond to taxpayer inquiries both in person and via phone
  • Investigate, maintain, and update tax accounts based on provided information
  • Handle tax forms and mail, ensuring payments are posted to the correct accounts
  • Complete all tasks efficiently while adhering to company standards
  • Additional responsibilities may be assigned as needed

WORK SCHEDULE + LOCATION:

  • Full-time hours: Monday to Friday, 8:00 am to 4:00 pm
  • No weekend shifts required
  • On-site position with potential for hybrid work after training completion

COMPENSATION + BENEFITS:

  • Hourly wage of $14.00 plus opportunities for monthly incentives
  • Comprehensive paid training to ensure your success
  • Medical, Dental, Vision, and Life Insurance coverage
  • Wellness initiatives focusing on physical, emotional, and financial health
  • Paid Holidays, Vacation, Sick, and Personal Time
  • 401(k) plan with Profit Sharing options
  • Employee Assistance Program available
  • Optional Voluntary Benefit Plans
  • Flexible Spending Account (FSA) and Health Savings Account (HSA) options
  • Casual business attire encouraged
  • Travel Insurance provided

WHY JOIN BERKHEIMER BUSINESS SERVICES LLC?

Become part of a company that has been committed to supporting local communities for over 80 years. Our dedication to community service is matched by our commitment to our employees.

At Berkheimer Business Services LLC, you will be an integral member of our team. We offer extensive training, a supportive work environment, and resources designed to contribute to your overall success.

  • High School Diploma or equivalent required
  • 1-3 months of relevant experience and/or training preferred
  • Reliable transportation necessary for travel to various locations
  • Ability to handle challenging or emotional customer interactions
  • Strong attention to detail and accuracy
  • Effective problem-solving and analytical skills
  • Capacity to sit for extended periods

Berkheimer Business Services LLC is an Equal Opportunity Employer. All positions require successful completion of reference checks, background checks, and drug screenings.