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Care Coordinator

4 weeks ago

Milwaukee, Wisconsin, United States ADVENT Full time

Job Summary

At ADVENT, we're seeking a highly skilled Care Coordinator to play a pivotal role in guiding patients through their Patient Journey. This dynamic individual will use a consultative approach to identify ways to help ADVENT's patients navigate the clinical process, ensuring a smooth treatment process. As a key member of our team, you will communicate with patients at each stage of the sales cycle, reviewing financial costs and introducing deposits and financial options to help them reach their goal of living better.

Key Responsibilities

Act as direct contact for patients through their recommended procedures
Overcome barriers or hesitations to move patients forward in their journey
Manage cancellation and no-shows, giving personalized attempts for reschedule
Prepare all Sinus CT Scan patient appointments with financial quotes and insurance benefit information for easy scheduling and forward progress of patient journey for procedure
Facilitate patient communication for their procedures, including insurance benefits/deposits, authorization status, out-of-pocket costs, finance options, and pre- and post-operative instructions
Collaborate across departments, including clinical and reimbursement, to ensure overall success with a high focus on our complete patient journey
Support the overall vision of the organization and perform other related duties as requested by leadership

Requirements

Best-in-class client/customer engagement experience in a sales-driven environment
Experience with treatment outcomes inside sales required
Ability to manage cost conversations with patients
High comfort level with medical terminology and comfortable with collaboration with MDs
Excellent organizational and interpersonal communication skills, and organizational agility

Why Choose ADVENT?

16+ days of PTO (prorated your first year) & holiday pay
Stellar health, dental, and vision insurance options with a generous employer-paid HRA account
401k contribution & life insurance
Rewarding work with standard business hours (no late nights or long weekends)
Culture that embraces being kind, is solutions-minded, and encourages you to ask questions