Patient Refund Specialist

2 days ago


Nashville, Tennessee, United States Insight Global Full time
Job Description

The Refunds Specialist plays a crucial role in ensuring the accuracy and efficiency of patient refunds. This position requires a detail-oriented individual with a strong understanding of medical billing and payment processing.

Key Responsibilities:
  • Review Electronic Response Admittances (ERAs) and Explanation of Benefits (EOBs) to determine refund eligibility
  • Administer refunds to patients and insurance companies in a timely and accurate manner
  • Collaborate with the billing team to resolve refund requests and ensure accurate posting of allowances, adjustments, and overpayments
  • Generate reports to identify outstanding credit balances and prepare overpayment packages as necessary
  • Communicate refund status with patients and insurance companies
Requirements:
  • 2+ years of experience working with medical refunds
  • High School Diploma or equivalent
  • Previous healthcare billing and/or payment posting experience required

At Insight Global, we are committed to creating diverse and inclusive environments where everyone can bring their full, authentic selves to work. We are an equal opportunity employer and welcome applications from qualified candidates regardless of their background or identity.



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