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Patient Financial Representative Senior
2 months ago
We are seeking a highly skilled and experienced Senior Patient Financial Representative to join our team at Christus Health. As a key member of our Revenue Cycle division, you will play a critical role in ensuring the efficient and effective management of patient accounts.
Key Responsibilities- Account Resolution and Reconciliation: Ensure timely and accurate resolution of outstanding patient accounts, working closely with internal and external stakeholders to resolve any issues or discrepancies.
- Revenue Cycle Functions: Perform a range of Revenue Cycle functions, including billing, collections, and cash reconciliation, to meet or exceed Christus Health's key performance metrics.
- Quality and Productivity Standards: Ensure that all departmental quality and productivity standards are met, maintaining a high level of accuracy and efficiency in all aspects of the role.
- Patient and Payor Communication: Respond to all types of account inquiries through written, verbal, or electronic correspondence, providing professional and effective communication with both internal and external customers.
- Payor-Specific Knowledge: Maintain working knowledge of insurance and self-pay billing and follow-up guidelines and regulations for third-party payers, as well as all functions within the Revenue Cycle.
- Coding Regulations: Exhibit a strong working knowledge of CPT, HCPCS, and ICD-10 coding regulations and guidelines, ensuring compliance with all relevant standards.
- Documentation and Reporting: Appropriately document patient accounting host system or other systems utilized by PFS in accordance with policy and procedures, providing continuous updates and information to the PFS Leadership Team regarding errors, issues, and trends related to activities affecting productivity, reimbursement, payment delays, and/or patient experience.
- Education: High School Diploma or equivalent years of experience required; Post HS education preferred.
- Experience: 3-5 years of experience preferred, with experience working within a multi-facility hospital business office environment preferred.
- Skills: Strong knowledge of standard bill forms and filing requirements, electronic claims editing and submission capabilities, and collection requirements by payors.
Full-time position, Monday-Friday, 8AM - 5PM.
