IT Technical Specialist

6 days ago


Aliso Viejo, California, United States TeamLogic IT, Laguna Hills, CA Full time
Job Overview

We are seeking a skilled IT Technical Specialist to join our team at TeamLogic IT in Laguna Hills, CA. This role involves ensuring system operation and functionality for end-users to accomplish business tasks.

Key Responsibilities:
  • Provide timely and effective resolution of end-user issues via telephone, web portal, or email.
  • Provision new hires with necessary systems and software.
  • Prioritize incidents and service requests according to defined processes to meet SLAs.
  • Use remote tools and diagnostic utilities to resolve support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate.
  • Install and configure hardware and software components throughout various network infrastructure devices.
  • Ensure antivirus software is up-to-date and install it as needed.
  • Administer server systems via Active Directory, File & Print services, DNS, DHCP.
  • Maintain network firewalls and switches.
  • Perform preventative maintenance on workstations, printers, and peripherals.
Requirements:
  • College diploma or university degree in Computer Science or 5 years equivalent work experience.
  • Experience with Windows operating systems, including Windows 7, 10, 11, Server 2008, Server 2012, Server 2016, and Mac OS.
  • Familiarity with network and server solution design and architecture.
  • Valid Driver License for customer site visits.
  • NinjaOne RMM and Autotask PSA experience a plus.
  • CompTIA A+, Security+, and Network+ certifications preferred.
What We Offer:
  • Competitive salary range $85,000 - $110,000 per year.
  • Flexible work-from-home options.
  • A dynamic and fast-paced environment with opportunities for growth and development.
About Us:

TeamLogic IT is a leading provider of IT services and solutions. We foster a collaborative culture among hundreds of technicians across North America. Our team exhibits a deep-seated need to expand boundaries, flex know-how, and resolve challenges with smart solutions.



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