Customer Service Advocate

2 weeks ago


Charlotte, North Carolina, United States Jared Desensi - State Farm Agent Full time
Customer Service Representative

At Jared Desensi - State Farm Agent, we're seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in delivering exceptional client experiences and driving the growth of our successful insurance agency.

Responsibilities:
  • Provide top-notch customer service and support to clients via phone, email, and in-person interactions.
  • Process insurance claims, answer policy questions, and assist with policy changes and updates.
  • Maintain accurate records of customer interactions and provide data-driven insights to inform business decisions.
  • Cross-sell relevant insurance products and services to meet clients' evolving needs.
  • Collaborate with internal teams to ensure seamless customer experiences and drive business growth.
Requirements:
  • Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues alike.
  • Detail-oriented and able to multitask, with a focus on delivering high-quality results in a fast-paced environment.
  • Previous customer service experience, preferably in the insurance industry.
  • High energy and a passion for delivering exceptional customer experiences.

We offer a competitive salary range of $35,000.00 - $45,000.00 per year, as well as opportunities for growth and professional development. If you're a motivated and customer-centric individual looking to make a meaningful impact, we encourage you to apply for this exciting opportunity.


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