Member Service Representative/Personal Banker

2 weeks ago


Westbury, New York, United States Jovia Financial Credit Union Full time
Unlock Your Potential at Jovia Financial Credit Union

We are a dynamic and growing not-for-profit organization that values innovation, diversity, teamwork, excellence, and integrity. As a Member Service Representative/Personal Banker, you will play a vital role in helping our members achieve their financial goals and dreams.

What We Offer:
  • Competitive compensation with paid training
  • Open communication and a positive work environment
  • Managers who value input from their employees
  • A friendly and inviting work environment
  • Professional development and a perfect atmosphere for learning
  • Fun social activities to nurture creativity and teamwork
  • Business casual dress with annual corporate gear allowance
  • Great benefits, including Med/Dent/401K/pension, tuition reimbursement, and more (Full Time employees)
  • School Loan Repayment & Gym Reimbursement (Full Time employees)
  • Lots of growth and advancement potential
What You Will Be Doing:
  • Directly interacting with members and potential members
  • Supporting and promoting a successful service/sales culture by identifying member needs and cross-selling appropriate products
  • Efficiently and accurately processing transactions (loan payments, transfer of funds)
  • Researching and resolving member concerns
  • Sufficiently and accurately recording information
  • Efficiently utilizing software systems to perform member transactions
  • Engaging with members to obtain information and explain available services to meet their financial needs
What We Need From You:
  • Bachelor's degree or minimum of 18 months of relevant experience in the financial industry or in a customer service role
  • Previous banking or financial services experience
  • Desire to provide outstanding member service
  • Ability to discuss products and services
  • Professional appearance coupled with an enthusiastic and assertive personality
  • Self-motivated
  • Strong computer skills
  • Excellent communication skills
  • Thorough knowledge of negotiable instruments
  • Dependable (arrive to work on time as scheduled)

We are an equal opportunity employer and offer competitive compensation and benefits packages to recruit, retain, and reward top talent. Let's work together to make a difference in the lives of our members



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