Field Implementation Specialist

5 days ago

Dallas, Texas, United States BD Full time
Job Description Summary

We are the makers of possible, a global medical technology company that advances the world of health. Our purpose is to continually evolve and improve, and we need talented individuals like you to help us achieve this goal.

The Field Implementation Technician role will be focused on implementing and training customers on our medical devices. As a key member of our team, you will work closely with Clinical Specialists and Territory Managers to facilitate resolution of inquiries and provide clinical support to customers.

Key Responsibilities:

  • Manage responsibilities within the allotted T&E expense budget
  • Provide updates monthly to the Clinical Manager on national training activities and support provided across the country
  • Lead and drive product implementations, including training on new product release kickoffs
  • Continuously highlight the essential benefits of the technology to direct users and to hospital personnel
  • Evaluate and communicate customer insights and unmet needs across the continuum of care
  • Facilitate customer training classes in support of new implementations and conversions for key customers
  • Collaborate with the Regional Teams to clinically support customer engagements from pre-sale through post-conversion
  • Develop strong, working relationships with end-users while providing product in-servicing and clinical education
  • Provide routine follow-up support to customers at end-user locations as needed
  • Work with CM to ensure scheduling and activities produce the greatest return on investment
  • Assist with the creation of clinical education materials, protocols, tools, and clinical training programs for end-users and sales/marketing/clinical staff

About You:

  • Strong relationship development skills
  • Strong communicator with effective verbal and written skills
  • Proven training skills to conduct educational courses
  • Persuasive and credible; able to influence without authority
  • Deals well with ambiguity
  • Possesses strong understanding and knowledge of infusion therapy, vascular access, and key disease states served by MDS products
  • Provides sales and customer product support for existing and prospective customers
  • Collaborates with customers and internal staff to develop clinical materials as needed
  • Follows corporate and divisional regulatory policies and approval metrics when creating and delivering educational material
  • Assists with training and orientation of new staff
  • Communicates professionally by telephone, e-mail, and on-site with internal and external customers
  • Collaborates with business units through the Clinical Manager to develop and revise marketing materials
  • Interacts with customer committees as requested (i.e. product, safety, infection control, policy committees)
  • Participates in trade shows to promote the company's product lines
  • Networks and participates in local, state, and national chapter affiliations
  • Reports complaints regarding the company's products and service per BD's company policy
  • Works in a safety-conscious manner ensuring that safe work practices are applied
  • Aligns with company policies and procedures
  • Adheres to policy on drug-free workplace
  • Maintains confidential information including proprietary information
  • Required to work in a hospital setting
  • Self-motivated, takes on additional responsibilities, and manages priorities with minimal supervision

Job Qualifications & Competencies:

  • National Certification (Nationally Registered Paramedic) or State License equivalent, Associate degree in paramedic science preferred, or equivalent experience per hiring manager discretion
  • Maintains paramedic licensure (nationally and/or state) with good standing
  • Minimum of 3-5 years general clinical experience, three must be in the field related to vascular access devices (including peripheral IV catheters), connectors, and lab draws
  • Ability to work with extensive travel requirements including weekends, evenings, nights, and travel up to 100%
  • Must possess and maintain a valid state-issued driver's license with 3 years of consecutive driving history and meet BD's auto safety standards
  • Employs a strong work ethic
  • Works independently, with minimal guidance and supervision
  • Relates effectively to all levels of associates both internally and externally
  • Participates in clinical organizations, regionally and nationally
  • Demonstrates problem-solving and decision-making ability
  • Exhibits ability to present to customers and internal staff clearly and effectively utilizing adult learning principles
  • Has capability to work independently and flexibility to travel as needed to service the national needs
  • Possesses basic computer skills including Microsoft Word, Excel, PowerPoint, and Outlook
  • Has exceptional skills in verbal and written communication, interpersonal relationships, documentation, and organization

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