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Business Operations Team Lead

2 months ago

Oxnard, California, United States Wal-Mart Stores , Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Business Operations Team Lead to join our team at Sam's Club. As a key member of our operations team, you will be responsible for overseeing the daily activities of our store, ensuring that our members receive exceptional service and that our business runs smoothly and efficiently.

Key Responsibilities
  • Assist management with the supervision of associates in assigned areas of responsibility
  • Communicate goals and feedback to associates
  • Train associates on processes and procedures
  • Provide direction and guidance to associates on member service approaches and techniques
  • Ensure compliance with company policies and procedures
  • Support the Open Door Policy
  • Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
Additional Responsibilities
  • Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members
  • Process memberships, upgrades, and credit accounts
  • Encourage membership renewals
  • Participate in sales and marketing events
  • Complete and maintain marketing recaps and other required documentation
Requirements
  • 6 months retail experience including operating front-end equipment
  • 6 months customer service experience
  • Must be 18 years of age or older
Preferred Qualifications
  • Leading a front-end team
  • Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others
Benefits

We offer a competitive hourly wage range of $21.00 to $29.00, with additional compensation in the form of premiums. We also offer a range of benefits, including health insurance, 401(k), and paid time off.