Customer Service Representative

2 weeks ago


Santa Maria, California, United States Your SmartSource Full time
Job Summary:

The Customer Service Representative will provide exceptional phone support to customers, troubleshooting issues and inquiries in a timely and effective manner. The ideal candidate will also cross-train as a Teller and rotate with the Teller team on a Saturday, as needed.

Duties and Responsibilities:
  • Assume daily responsibility for time-sensitive tasks and back-end operations tasks.
  • Provide exceptional customer and internal staff support, including answering and resolving bookkeeping issues, providing general and technical support for electronic banking products and services, and processing remote deposits and wires.
  • Cross-train as a Teller to provide branch coverage, when needed.
  • Address customer and internal staff questions and complaints, providing solutions to issues.
  • Provide information on bank products and services, educating customers about self-service options.
  • Authenticate external callers to ensure customer and bank protection.
  • Complete data entry into the internal system to note customer and internal staff problem and resolution.
  • Escalate customer requests to the appropriate person within the bank for more complex issues.
  • Remain current on banking product knowledge and administrative requirements.
Qualifications:
  • At least a high school diploma or GED.
  • 2+ years of experience with bank operations.
  • Exceptional oral and written communication and interpersonal skills.
  • Exemplary time management, organizational, problem-solving, attention to detail, high level of accuracy, multi-tasking, critical thinking, and customer service skills.
  • Ability to work effectively alone and within a team environment.
  • Ability to learn new responsibilities and skills.
Compensation and Benefits:

$25.00 per hour DOE, for this full-time, non-exempt position. Benefits include 10 days of paid vacation annually, 6 days of paid sick time annually, medical, dental, vision, life, and disability insurance paid 100% for the employee, dependent coverage at employee's cost available through employee's payroll deductions, a Simple IRA Plan with up to 3% annual company match, and 11 paid public holidays annually.

Working Hours:

8:15AM - 5:15PM Monday - Thursday, 8:15AM - 6:15PM Friday, and 1 Saturday a month from 8:45AM - 12:15PM.



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