Store Leader and Customer Experience Specialist

1 day ago


Willow Grove, Pennsylvania, United States Premium Brands Services, LLC Full time
About Us

At LOFT, we empower women to find their authentic self-expression by creating modern, feminine, versatile clothing that makes them feel confident and beautiful.

We're committed to delivering exceptional customer experiences through our strong store culture and employee development programs.

The Role

This is a dynamic leadership opportunity for an experienced retail professional who shares our passion for delivering exceptional customer service and building a strong team culture.

Key Responsibilities:
  • Cultivate a customer-focused environment that consistently delivers exceptional customer experiences
  • Act as a leader on the sales floor and model the brand's behaviors to engage and assist customers
  • Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections
  • Create an inclusive store environment for associates where everyone feels welcome and engaged
  • Use technology to provide customers with a seamless omnichannel shopping experience
  • Support the Store Manager in recruiting, hiring, and developing talent
  • Use tools and reporting to drive operational excellence and financial discipline
  • Build productive relationships by listening, sharing ideas, and supporting the team
Requirements

To be successful in this role, you'll need:

  • 1+ year retail management experience (preferred)
  • A hospitality mindset when connecting with customers and associates
  • Technology proficiency and ability to operate a point-of-sale system
  • Strong business acumen and ability to implement action plans to drive results
  • Takes initiative in making thoughtful decisions
What We Offer

We offer a competitive salary of $65,000 per year, plus benefits including merchandise discount across our brands, support for individual development and growth opportunities, medical, dental, vision insurance, 401(k), paid time off, holidays, and an incentive bonus program.

Location

This role is located at Store 1918-Willow Grove Park-ANN-Willow Grove, PA 19090.



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