Tax Office Operations Manager

2 weeks ago


Largo, Florida, United States H&R Block Full time
About the Role

We are seeking an experienced and customer-focused Associate Team Leader to join our team at H&R Block. As a key member of our retail office team, you will be responsible for providing exceptional client service and leading daily operations to ensure a seamless experience for our clients.

Key Responsibilities
  • Support the Multi-Unit Team Leader in ensuring quality and consistent execution of Service Standards
  • Execute and hold tax office associates accountable to client service experience and escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines, with attention to quality standards, priorities, and overall goals
  • Lead daily huddles and communicate essential information to office associates
Requirements
  • Prior experience working in customer service or a similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Positive attitude
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
About H&R Block

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025.

Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results. It's an exciting time to be a part of H&R Block.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.


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