Personal Banker Andalusia Office

3 weeks ago


Andalusia, United States WELLS FARGO BANK Full time
About this Role

We are seeking a highly motivated and customer-focused Associate Personal Banker to join our National Branch Network team in the Consumer, Small & Business Banking division at Wells Fargo Bank.

Key Responsibilities
  • Deliver exceptional customer experiences by building relationships through proactive outreach and proposing suitable products, services, and digital solutions to help customers achieve their financial goals.
  • Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications.
  • Work closely with managers and exercise judgment within defined policies and procedures to ensure seamless customer interactions.
  • Develop a deep understanding of bank products and services to effectively connect with customers' needs and provide tailored solutions.
  • Interact with customers to demonstrate care and build strong relationships, providing appropriate options for bank products and services.
  • Refer customers' financial needs to other bankers and partners as necessary.
Requirements
  • 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of work experience, training, military experience, or education.
Preferred Qualifications
  • Customer service focus with experience handling complex transactions across multiple systems.
  • Experience proactively engaging with customers through outreach via phone or email.
  • Ability to educate and connect customers to technology and share the value of mobile banking options.
  • Ability to help customers succeed financially by offering introductions to additional team members as appropriate.
  • Experience working with others on a team to meet customer needs.
  • Experience fostering and developing strong customer relationships.
  • Ability to build strong relationships with internal partners.
  • Ability to follow policies, procedures, and regulations.
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
  • Ability to interact with integrity and professionalism with customers and team members.
Working at Wells Fargo

We believe that a meaningful career is much more than just a job. It's about finding all of the elements that help you thrive, in one place. At Wells Fargo, we offer a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being.

We are recognized for our commitment to diversity, equity, and inclusion, and we welcome applications from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.



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