Network Infrastructure Specialist
1 month ago
Global Data Systems is seeking a highly skilled Network Engineer to join our team. As a Network Engineer, you will be responsible for providing advanced level technical support services to external and internal clients across various locations.
Key Responsibilities- Provide technical support services to clients, including troubleshooting and resolving technical issues.
- Communicate technical concepts to both technical and non-technical audiences.
- Manage assigned tickets, activities, and projects, and ensure all activity and time is properly and thoroughly documented.
- Ensure the resolution of customer issues in accordance with Service Level Agreements (SLAs).
- Participate in meetings for departmental, process, and project planning as required.
- Provide reports for internal and external use as directed.
- Create and maintain network documentation as needed.
- Create and maintain support Standard Operating Procedures (SOPs) as needed.
- CCNP level certification in one or more specializations, including Enterprise routing / switching, Security, and Data Center.
- Minimum of 10+ years of experience in configuration and support of a Cisco networking environment.
- Practical experience with configuration and support of Networking: Switches, Routers, Servers, LAN/WAN, TCP/IP, UDP, VoIP, QoS.
- Practical experience with configuration and support of advanced routing protocols, including BGP, EIGRP, and OSPF.
- Practical experience with configuration and support of SDWAN.
- Practical experience with configuration and support of network security, including Cisco ASA, FTD / FMC, SFR, ISE, Umbrella, ESA, and Cisco Endpoint Security (formerly AMP).
- Practical experience with server and application configuration and support.
- Practical experience with application support, including the full Microsoft suite.
- Strong analytical and troubleshooting skills for problem-solving and root cause analysis needs.
- Well-developed facilitation skills to achieve results among various internal employees and external business partners.
- Excellent organization, communication, and written skills.
- Demonstrated ability to apply critical thinking to solve problems.
- Ability to work independently with minimal supervision.
- Ability to adapt to the changing needs of the agency.
- Ability to manage multiple priorities and maintain professionalism under pressure.
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