Traffic Operations Manager

2 weeks ago

Melville, New York, United States Certified Laboratories Inc Full time
Job Summary

The Traffic Supervisor is responsible for overseeing the traffic team, scheduling routes, and dispatching couriers. They will also be responsible for maintaining company property, performing courier and clerical support duties, and ensuring the highest level of professionalism and customer service.

Key Responsibilities
  • Provide first-line supervision for the courier team.
  • Maintain courier programs and ensure adherence to process and procedures.
  • Provide training and performance expectations for team members.
  • Plan and schedule pick-up routes to ensure efficient services to clients.
  • Review courier work product to ensure collections and deliveries are completed according to specification requirements.
  • Maintain vehicle and all other property of Certified Laboratories assigned to couriers.
  • Keep accurate records of vehicle maintenance to ensure timely and routine preventive maintenance.
  • Audit vehicle service and maintenance records to ensure vehicles are maintained in a clean roadworthy condition.
  • Report to Traffic Manager, any and all problems with vehicle or assigned equipment.
  • Periodically drive routes and pick-up samples from clients using Certified Laboratories Standard Operating Procedures.
  • Schedule and conduct operational meetings with Administrative and Laboratory supervisors.
  • Maintain on-going communication with team members.
  • Schedule and conduct monthly individual courier meetings and weekly department meetings.
  • Complete 30-day and 90-day performance reviews and conduct annual performance reviews.
  • Responsible for clearing exceptions, updating timecards in Paycom.
Requirements
  • Minimum Associates degree with driving/courier experience.
  • Logistics, routing, and map reading skills.
  • Experience in a laboratory and/or logistics is a plus.
  • Three to four years proven experience of supervising and training a team.
  • Aptitude for technology and innovation.
  • Ability to routinely lift (up to) 60-pound boxes.
  • Must be able to multi-task.
Benefits
  • Progressive 401k Retirement Savings Plan.
  • Employer Paid Short-Term and Long-Term Disability, and Life Insurance.
  • Group Medical.
  • Tuition Reimbursement.
  • Flexible Spending Accounts.
  • Dental.
  • Paid Holidays and Time Off.
  • Many positions which qualify for the company bonus program.

Certified Group values diversity in its workforce. The company is firmly committed to a policy of Equal Opportunity and will administer its policies in a manner that treats each employee and applicant for employment on the basis of merit. Certified Group will take affirmative action to seek out qualified applicants without regard to race, color, religion, sex, national origin, age, handicap, or veteran status.

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