Operations Manager
3 weeks ago
The Operations Manager is responsible for overseeing the efficient processing and administration of insurance policies. This role involves managing a team of policy processing professionals, ensuring compliance with regulatory guidelines, and resolving any discrepancies or issues that arise during the policy processing cycle.
Key Responsibilities:- Manage the policy processing department to ensure efficient and accurate processing of insurance policies in line with company and regulatory standards.
- Provide guidance to policy processing staff, including training, performance evaluations, and resolving processing issues or discrepancies.
- Ensure the timely issuance of insurance policies by verifying applications, underwriting criteria, and documentation.
- Implement quality control measures to maintain the accuracy and completeness of policy documents and ensure compliance with underwriting guidelines.
- Identify and implement opportunities for process improvements to enhance efficiency, accuracy, and customer satisfaction.
- Stay updated on insurance regulations and industry standards, ensuring policy processing activities comply with all requirements.
- Address customer inquiries and issues related to policy processing, collaborating with customer service and claims departments to ensure a positive customer experience.
- Manage and maintain accurate and secure policy data and records, both electronic and physical.
- Generate and analyze reports on policy processing metrics to monitor department performance and identify improvement areas.
- Work with underwriting, claims, sales, and IT teams to streamline processes, resolve issues, and align with company objectives.
- Minimum of 6 years of experience in Insurance Business Operations or Claims Policy Processing with 3 years of experience as supervisor or lead is preferred.
- Bachelor's degree required, Master's degree preferred; Business Operations, Sales, Business Administration preferred. Any other related discipline or commensurate work experience considered.
- Preferred: Certified Insurance Service Representative (CISR)
Ryan Specialty offers a comprehensive and best-in-class benefits package that helps employees achieve their physical, financial, and emotional well-being goals. This includes paid time off for company holidays, vacation, sick and personal days, paid parental leave, mental health services, and more.
The target salary range for this position is $81,400.00 - $106,837.00 annually. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/.
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