Customer Service Technician
3 weeks ago
We are seeking a skilled Technical Support Representative to join our team at EON Applications, Inc. This is an excellent opportunity for a motivated and customer-focused individual to provide top-notch technical support to our clients.
About the PositionThis Technical Support Representative will be responsible for providing technical support to customers, troubleshooting issues, and resolving problems in a timely and effective manner.
Key Responsibilities- Provide technical support to customers via phone, email, or remote control software.
- Troubleshoot technical issues, identifying root causes and implementing solutions.
- Collaborate with internal teams to resolve complex issues.
- Maintain accurate records of customer interactions and issue resolutions.
- Develop and implement processes to improve customer satisfaction and retention.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- At least 2 years of experience in customer-facing role, preferably in technical support.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Knowledge of HTML, CSS, and MSSQL is a plus.
EON Applications, Inc. offers a competitive salary range of $70,000 - $90,000 per year, depending on experience, plus benefits package, including health insurance, retirement plan, and paid time off.
We are an equal opportunity employer and welcome applications from diverse candidates.
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