Heavy Duty Parts Sales Specialist

3 days ago


Tualatin, Oregon, United States FleetPride Full time
FleetPride Counter Parts Sales Representative Job Description

FleetPride is the leading distributor of heavy-duty truck and trailer parts in the U.S. We are seeking a skilled Counter Parts Sales Representative to join our team.

Job Summary

The Counter Parts Sales Representative will provide exceptional customer service by identifying and obtaining heavy-duty parts for customers. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities
  • Provide service to customers by phone or in person through sales of heavy-duty parts in accordance with identified customer needs and availability of parts.
  • Help determine and obtain heavy-duty parts for customers as requested by phone or in person.
  • Locate and obtain ordered parts for customers from central warehouse or branch.
  • Determine sales price for customers for each sale in accordance with company procedure.
  • Handle warranty or defective parts for customers in accordance with company procedure.
  • Write up approved charge sales in accordance with company procedure.
  • Special order parts on an emergency basis when necessary and appropriate.
  • Process approved credits for customers when merchandise is returned.
  • Maintain confidentiality of pricing lists and structures as required by company procedure.
  • Answer customers' questions about products, prices, availability, and product features.
  • Provide customers with current product catalogs.
  • Utilize non-selling, non-servicing time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions.
  • Ensure that counter parts area is clean and in order. Ensure that display areas encourage sales.
Requirements
  • High School Diploma (or GED or High School Equivalence Certificate)
  • Intermediate knowledge level of Windows XP (excel, word, and outlook)
  • Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Communicating: Conveying information to others in an effective manner.
  • Time management: Managing one's time and the time of others.
  • Persuasion: Persuading others to change their minds or behavior.
  • Service orientation: Actively looking for ways to help people.
Preferred Qualifications
  • Minimum of 2 years' experience in sales; sales of heavy-duty automotive parts preferred.
Working Conditions

FleetPride is an equal opportunity employer. We offer a competitive salary and benefits package. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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