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Room Cleaning Specialist

2 months ago

Rocky Hill, Connecticut, United States Arbor Lodging Management Full time

Arbor Lodging is a prominent hotel investment and management firm with an expanding portfolio of properties throughout the United States. We have been entrusted by various partners and are recognized managers for esteemed brands such as Marriott, Hilton, Hyatt, and IHG. Our culture emphasizes connecting our guests with outstanding experiences. We are dedicated to our people, driven by data, and accountable to both our guests and clients.

Position Overview:

The Room Cleaning Specialist is tasked with the thorough cleaning and maintenance of guest accommodations to ensure a pleasant and comfortable stay for visitors. This role involves making sure that all rooms are welcoming and spotless, while also addressing guest inquiries with politeness and expertise.

Key Responsibilities:

  • Prepare rooms for cleaning tasks
  • Make beds and arrange linens
  • Dust surfaces and furnishings
  • Restock guestroom and bathroom amenities
  • Sanitize bathrooms
  • Organize closets
  • Vacuum carpets and rugs
  • Secure and check rooms
  • Deliver and collect items requested by guests (e.g., irons and ironing boards)
  • Maintain cleanliness and order in public areas, including hallways
  • Ability to lift up to 50 lbs. and remain active for extended periods
  • Work effectively both independently and as part of a team
  • Handle guest calls, requests, and concerns in the assigned area
  • Perform additional tasks as needed
Qualifications:

  • Preferred: Secondary school diploma
  • Desired: Previous experience in a hotel setting
  • Experience with industrial cleaning equipment and products is advantageous
  • Professional demeanor is essential
Benefits:
  • Competitive compensation
  • Annual performance review with potential for salary increase
  • 401k plan with company matching
  • Additional benefits may be offered
Arbor's Core Values:

Arbor Lodging is committed to Five Core Values that cultivate a culture of growth, development, and advancement within our properties:
  • Integrity - Act with honesty and integrity in all actions, even when it is challenging.
  • Compassion - Approach every situation with kindness and hospitality.
  • Accountability - Take responsibility and deliver results.
  • Excellence - Strive to exceed expectations and pursue meaningful change.
  • Diversity - Celebrate and respect individual differences and perspectives.
Arbor Lodging Management is an equal opportunity employer, providing fair employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with all applicable federal, state, and local laws governing nondiscrimination in employment across all locations.