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Retail Operations Supervisor

2 months ago


Alpharetta, United States Madewell (Fairtrade Line) Full time

Location: Alpharetta, GA, US

Company: Madewell (Fairtrade Line)

About Us

Madewell is a vibrant clothing brand that promotes creativity, inclusivity, and self-expression. With a strong emphasis on denim, we provide a comprehensive wardrobe that includes everything from casual tees to timeless outerwear and durable accessories. Our commitment to sustainability, customer loyalty, and community initiatives sets us apart in the retail landscape.

Position Overview

As a Retail Operations Supervisor, you will play a crucial role in our leadership team. Your primary focus will be on driving business profitability while fostering authentic connections that enhance customer loyalty and community involvement. You will provide real-time feedback and coaching to empower each team member to perform at their best. Collaborating with your leadership peers, you will adapt strategies as necessary to propel the business forward while being ready to assist with various tasks.

Key Responsibilities

  • Serve as a role model in creating personalized experiences that cultivate brand loyalty.
  • Monitor team performance on the sales floor and provide assistance to facilitate customer connections.
  • Conduct product knowledge sessions that inspire a passion for style.
  • Guide team members in optimizing customer interactions through targeted feedback.
  • Ensure the team consistently meets and exceeds performance goals.
  • Manage the sales floor effectively, ensuring optimal staffing and customer engagement.
  • Step in for other managers as required.
  • Organize and execute local events that engage the community and drive traffic.
  • Act in alignment with our core values.

Qualifications

  • A passion for our brand, customers, and team members.
  • A keen sense of fashion and awareness of industry trends.
  • A proven track record of achieving goals.
  • Ability to adapt quickly to change and lead the team through new initiatives.
  • Strong decision-making skills based on active listening and data analysis.
  • High school diploma or equivalent experience.
  • Minimum of 2 years in a similar role, preferably in specialty retail.
  • Effective and confident communication skills.
  • Proficient in processing information and utilizing store systems accurately.
  • Availability during peak hours, including evenings and weekends.
  • Comfortable with technology and familiar with industry-related content.
  • Physical ability to lift and move products as needed.
  • Willingness to engage with customers throughout the store.

Benefits

  • Competitive salary and bonus opportunities.
  • Flexible scheduling options.
  • Generous merchandise discounts.
  • Access to confidential support for personal and work-related concerns.
  • Opportunities for personal and professional growth.
  • Community involvement programs and charitable initiatives.
  • Comprehensive health benefits including medical, dental, and vision.
  • Paid time off and leave options.
  • 401(k) plan with company matching.

We are dedicated to providing equal opportunities to all associates and qualified applicants without discrimination.