Customer Service Associate

1 week ago


Hollywood, Florida, United States Crunch Fitness Full time
Job Requirements:
  • Proficiency in English
  • Exceptional reading and writing skills
  • Strong computer skills
  • Weekend availability
Essential Skills:
  • Exceptional customer service abilities
Responsibilities:
  • Promote membership sales
  • Greet and farewell all members and guests warmly
  • Facilitate check-in procedures for members and guests according to company standards
  • Manage messages on club software during member check-in
  • Professionally and helpfully respond to incoming calls
  • Inform members and guests about special events
  • Create a welcoming environment for members
  • Efficiently address member requests or escalate to management as needed
  • Consistently maintain a professional demeanor
  • Contact leads and manage billing inquiries
  • Schedule member services such as tanning
  • Process payments for member services in accordance with company protocols
  • Possess knowledge of club facilities, services, and schedules
  • Keep the work area tidy and assist in maintaining gym cleanliness
  • Support various projects assigned by club management
  • Follow all policies and procedures outlined in the Employee Handbook
  • Perform opening and closing duties
Meetings:
  • Participate in regular department and employee training meetings
Crunch Fitness is looking for enthusiastic individuals who are passionate about health and fitness. This role is an opportunity to inspire others in reaching their fitness goals. Our inclusive 'No Judgments' philosophy fosters a diverse and friendly workplace, making Crunch Fitness a remarkable environment.

About Crunch: Crunch Fitness is dedicated to making intense workouts enjoyable by merging fitness with entertainment. Our facilities feature state-of-the-art cardio and strength training equipment, comprehensive locker rooms with showers, tanning booths, HydroMassage beds, and a full schedule of signature Crunch classes such as Zumba, BodyWeb with TRX, Yoga Body Sculpt, and Bootcamp sessions.

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