Hotel Operations Director

4 weeks ago


Estero, Florida, United States Essex Hotel Management Full time

The TownePlace Suites by Marriott - Estero/Fort Myers (Via Coconut Pt), managed by Essex Hotel Management, is currently seeking a driven and visionary leader to oversee the daily operations of the hotel.


Job Summary:

As an Assistant General Manager, you will assist the General Manager in ensuring that all guests receive exceptional service and that the hotel runs smoothly. Your key responsibilities will include overseeing the front desk, housekeeping, maintenance, and food and beverage departments, as well as managing and training staff to provide excellent customer service.


Responsibilities:
  • Assist the General Manager in overseeing the hotel's daily operations, including front desk, housekeeping, maintenance, and food and beverage departments.
  • Ensure that all guests receive exceptional service and that their needs are met promptly and efficiently.
  • Manage and train staff to ensure they provide excellent customer service and follow hotel policies and procedures.
  • Assist in developing and implementing strategies to increase revenue and profitability.
  • Monitor and analyze financial reports to ensure the hotel meets its financial goals.
  • Ensure the hotel complies with all local, state, and federal laws and regulations.
  • Handle guest complaints and resolve issues in a timely and professional manner.
  • Assist in developing and implementing marketing and promotional strategies to attract new guests and retain existing ones.

What We're Looking For:

We are looking for a team member who is dedicated to finding solutions that work, responsive to our partners, team members, and guests, and takes ownership of their actions. Our ideal candidate will be value-oriented, engaged, and nimble, with a strong ability to work in a fast-paced environment and handle multiple tasks simultaneously.


Requirements:
  • Bachelor's degree in Hospitality Management or related field.
  • Minimum of 5 years of experience in hotel management.
  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Knowledge of hotel operations, including front desk, housekeeping, maintenance, and food and beverage departments.
  • Proficient in Microsoft Office and hotel management software.
  • Ability to work flexible hours, including nights, weekends, and holidays.

Salary and Benefits:

We offer a competitive salary of $45,000 plus incentives, medical, dental, and 401(k) benefits.



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