Director Customer Experience

4 days ago

Estero, United States Hertz Full time

A Day in the Life:

The Director of Customer Experience will be responsible for leading cross-functional teams and initiatives to drive exceptional customer experiences and achieve revenue objectives.

We expect the starting base compensation to be around $120,000 with annual bonus and profit sharing eligibility. The actual salary will be determined based on years of relevant work experience.

What You'll Do:

  • Lead and manage cross-functional teams to design and execute customer experience initiatives that align with company goals.
  • Develop and implement strategies to improve customer satisfaction, retention, and lifetime value, while supporting revenue growth.
  • Work closely with Marketing, Sales, Product Development, Operations, and Customer Care teams to ensure a seamless and consistent customer journey.
  • Identify and analyze customer feedback, pain points, and trends to uncover opportunities for improvement and innovation.
  • Establish and track key performance indicators (KPIs) related to customer experience, using data-driven insights to guide decisions and demonstrate impact.
  • Foster a customer-centric culture across the organization by promoting best practices and educating teams on customer experience principles.
  • Utilize customer journey mapping to understand touchpoints and create actionable plans for enhancing the customer experience.
  • Collaborate with senior leadership to align customer experience strategies with business objectives and communicate progress.
  • Oversee the development and implementation of tools, technologies, and processes to optimize customer interactions and engagement.
  • Stay current with industry trends, competitive landscape, and emerging technologies to maintain a competitive edge in customer experience strategies.

What We're Looking For:

  • 7- 10 years' experience with customer journey mapping, customer feedback programs, and relevant tools (e.g., CRM, analytics platforms).
  • Bachelor's degree.
  • Experience working in industries such as SaaS, technology, retail, or financial services preferred.
  • Proven track record of leading cross-functional teams and managing initiatives that improve customer satisfaction and drive revenue.
  • Demonstrated ability to innovate and implement change in a fast-paced environment.
  • Comfortable contributing and driving a metrics-driven performance culture
  • Familiarity with design thinking or other customer-centered frameworks.
  • Ability to collaborate with internal and external stakeholders across multiple functions and locations
  • Ability to influence
  • Flexible and adaptable; ability to work effectively in ambiguous situations
  • Excellent interpersonal, verbal and written communication skills
  • Results driven, ability to make decisions and help solve problems
  • Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team.
  • Ability to drive process and organizational change.
  • Ability to motivate teams and keep a positive attitude in a fast-paced environment.
  • Ability to work under minimal supervision with a goal-oriented mindset.
  • Ability to see the big picture and leverage critical thinking and decision-making skills.
  • Excellent organization, time management, delegation, and prioritization skills.
  • Courageous leadership and accountability.

What You'll Get:

  • Up to 40% off any standard Hertz Rental
  • Paid Time Off
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. US EEO STATEMENT At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

  • Director of Customer Experience Strategy

    7 days ago

    Estero, Florida, United States Hertz Full time

    Director of Customer Experience StrategyEstimated Salary: $120,000 - $180,000 per year (dependent on experience)We are seeking a highly experienced Director of Customer Experience Strategy to lead our cross-functional teams and drive exceptional customer experiences across our organization.The successful candidate will have a proven track record of leading...

  • Customer Experience Director

    1 week ago

    Estero, Florida, United States Hand & Stone - Fleming IslandGainesvilleNaplesEstero Full time

    Company OverviewHand & Stone Massage and Facial Spa is a rapidly growing franchise system with over 600 locations across the US and Canada. We are committed to providing exceptional customer experiences and driving revenue growth through innovative marketing strategies.We are seeking a highly motivated Customer Experience Director to join our team in Fleming...

  • Director Customer Experience

    2 months ago

    Estero, United States Hertz Full time

    A Day in the Life: The Director of Customer Experience will be responsible for leading cross-functional teams and initiatives to drive exceptional customer experiences and achieve revenue objectives. We expect the starting base compensation to be around $120,000 with annual bonus and profit sharing eligibility. The actual salary will be determined based on...

  • Director Customer Experience

    4 days ago

    Estero, United States Hertz Full time

    A Day in the Life: The Director of Customer Experience will be responsible for leading cross-functional teams and initiatives to drive exceptional customer experiences and achieve revenue objectives. We expect the starting base compensation to be around $120,000 with annual bonus and profit sharing eligibility. The actual salary will be determined based on...

  • Director Customer Experience

    3 days ago

    Estero, United States Hertz Full time

    A Day in the Life: The Director of Customer Experience will be responsible for leading cross-functional teams and initiatives to drive exceptional customer experiences and achieve revenue objectives. We expect the starting base compensation to be around $120,000 with annual bonus and profit sharing eligibility. The actual salary will be determined based on...

  • Customer Experience Representative

    1 week ago

    Estero, Florida, United States Old Navy Full time

    Delight Customers as a Customer Experience Representative">As a Customer Experience Representative at Old Navy, you'll be the face of our brand, responsible for delivering exceptional customer service and creating memorable shopping experiences.You'll work closely with our sales team to understand customer needs and preferences, ensuring that every...

  • Customer Experience Specialist

    1 week ago

    Estero, Florida, United States Old Navy Full time

    Join Our Team!We're seeking a highly motivated and results-driven Sales Associate to join our team in [location]. As a Sales Associate, you'll play a key role in delivering exceptional customer experiences and driving sales growth.Your Key Responsibilities:Express your passion for apparel and fashion trends to drive sales and deliver exceptional customer...

  • Customer Experience Associate

    3 weeks ago

    Estero, Florida, United States J. Jill Full time

    We're seeking a Customer Experience Associate to deliver exceptional customer service at J. Jill. In this role, you'll build relationships with customers, provide guiding, helpful service and advice, and suggest layering and accessorizing options. Our ideal candidate has excellent communication skills and can work effectively in a fast-paced environment....

  • Customer Experience Specialist

    3 weeks ago

    Estero, Florida, United States Express Full time

    About UsExpress is a leading fashion retailer dedicated to creating confidence through style and quality. We operate over 400 stores across the United States and are committed to delivering exceptional customer experiences.We are seeking a Retail Sales Associate to join our team at Miromar store. As a key member of our sales floor team, you will be...

  • Customer Experience Specialist

    1 week ago

    Estero, Florida, United States Allstate Insurance Agency - Ted Todd Full time

    About Us:Allstate Insurance Agency - Ted Todd is a reputable company committed to delivering exceptional service to our clients. Our team focuses on building long-lasting relationships and providing personalized solutions for each customer's unique needs.Job Description: As a Senior Customer Service Insurance Agent, you will play a critical role in...

  • Customer Experience Representative

    1 week ago

    Estero, Florida, United States Aeropostale Full time

    Aeropostale Sales Team Member OpportunityWe're seeking a talented Sales and Service Advisor to join our team at Aeropostale. As a valued member of our sales team, you'll play a crucial role in delivering exceptional customer experiences and driving sales growth.The successful candidate will have previous retail or sales experience and excellent communication...

  • Customer Experience Specialist

    1 week ago

    Estero, Florida, United States Aeropostale Full time

    **About Us**Aeropostale is a leading retailer of casual apparel and accessories for young women and men.We are seeking a highly motivated and customer-focused Sales Associate to join our team!As a Sales Associate at Aeropostale, you will be responsible for:* Engaging with customers to create an exceptional shopping experience* Achieving sales goals through...

  • Customer Experience Leadership Position

    1 week ago

    Estero, Florida, United States Hertz Full time

    Customer Experience Leadership PositionEstimated Salary: $120,000 - $180,000 per year (dependent on experience)We are looking for a Customer Experience Leadership Position to drive innovation and excellence in customer experience management.The successful candidate will have a deep understanding of customer behavior and preferences, and will be able to...

  • Customer Experience Specialist

    7 days ago

    Estero, Florida, United States Dillard's Full time

    What We OfferDillard's offers a comprehensive compensation package, including a competitive hourly rate and opportunities for advancement. As a Sales Associate, you will have the chance to develop your skills and build a successful career in retail.Responsibilities:Provide exceptional customer service and respond to guest inquiries.Sell merchandise that...

  • Retail Customer Experience Specialist

    4 weeks ago

    Estero, Florida, United States Fossil Group, Inc. Full time

    About Fossil Group, Inc.Fossil Group, Inc. is a leading global designer, marketer, and wholesaler of fashion accessories. Our mission is to create exceptional consumer experiences that are grounded in creativity, innovation, and an ongoing pursuit of excellence.Job SummaryWe are seeking a highly motivated Retail Customer Experience Specialist to join our...

  • Supervisor of Fragrance and Customer Experience

    3 weeks ago

    Estero, Florida, United States Bath & Body Works Full time

    About Our Company: At Bath & Body Works, we're passionate about providing our customers with unique fragrances and memorable experiences. Our company values diversity, equity, and inclusion, and we strive to create a welcoming environment for all associates and customers.Job Description: As a Retail Supervisor, you will play a key role in leading a team of...

  • Customer Experience Insurance Specialist

    3 weeks ago

    Estero, Florida, United States Ted Todd Insurance Full time

    About the RoleThe Senior Customer Service Insurance Agent will play a critical part in delivering exceptional service to our clients. As a key member of our team, you will provide prompt, professional, and personalized support to clients via phone, email, or in-person, ensuring their needs are met and concerns addressed.ResponsibilitiesCustomer Service:...

  • Customer Experience Ambassador

    1 week ago

    Estero, Florida, United States EssilorLuxottica Full time

    Career Opportunities in Eyewear RetailIf you're looking for a career that combines your passion for fashion and customer service, we encourage you to apply for our Sales Associate role at Sunglass Hut. As an Eyewear Specialist, you will have the opportunity to work with a leading brand, develop your skills, and progress your career in a dynamic retail...

  • Insurance Customer Experience Specialist

    7 days ago

    Estero, Florida, United States Ted Todd Insurance Full time

    Company OverviewTed Todd Insurance, a leading Allstate agency since 1986, operates four offices across Florida with a focus on growth and development. We prioritize an inclusive work environment where diversity is valued and every individual's voice is heard.Job DescriptionWe are seeking a skilled Customer Service Representative to join our dynamic team in...

  • Store Operations Director

    7 days ago

    Estero, Florida, United States Butterfly Beach Full time

    Store Operations Director JobWe are seeking a highly motivated and experienced Store Operations Director to lead our store operations team at Butterfly Beach. As a key member of our leadership team, you will be responsible for managing store operations, developing and implementing operational strategies, and leading high-performing teams.You will have the...