Gaming Pit Supervisor

2 months ago

Hollywood, Florida, United States iCIMS Organic ZipApply Full time
Job Summary

We are seeking a highly skilled and experienced Floor Operations Supervisor to join our team at iCIMS Organic ZipApply. As a key member of our gaming operations team, you will be responsible for ensuring the smooth operation of our table games and providing exceptional customer service to our guests.

Key Responsibilities
  • Customer Service: Provide the highest level of customer service to our guests, resulting in maximum player enjoyment and return play.
  • Table Game Management: Monitor and adjust table game limits to ensure optimal gaming volume and revenue.
  • Compliance and Regulations: Ensure compliance with all gaming regulations and company policies, including Federal CTR & SARC regulations.
  • Team Management: Supervise and manage a team of dealers, ensuring high levels of subordinate performance and productivity.
  • Problem Resolution: Amicably resolve customer-related problems in a fast-paced environment.
Requirements
  • Experience: At least two (2) years of table games experience required.
  • Management Experience: At least one year in a Dual-Rated management level capacity.
  • Knowledge and Skills: Must be knowledgeable in all casino games available at our facility and possess excellent communication and customer service skills.
  • Physical Demands: Must be able to stand for an entire shift and be able to move throughout the facility.
Working Environment
  • Smoking Environment: Must be able to work in a smoking environment.
  • Lifting: Able to lift up to 25 lbs.

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