Weekend Club Ambassador

3 days ago


Florence, Kentucky, United States Planet Fitness - Midwest Management Group Full time

Unlock a rewarding career at Planet Fitness - Midwest Management Group as a Member Services Representative. You will be responsible for crafting memorable member experiences, addressing concerns, and promoting our services.

Main Responsibilities:
  • Engage with members, prospective members, and guests, providing personalized support and resolving issues efficiently.
  • Manage front desk operations, including phone answering, check-ins, new member sign-ups, and tours, ensuring seamless club operations.
  • Address member inquiries, update accounts, and escalate concerns to Assistant Manager or Manager as needed, maintaining open communication channels.
  • Contribute to maintaining a clean, organized, and visually appealing club environment, supporting our brand values.

Requirements:

  • Previous customer service experience, preferably in a similar setting.
  • Basic computer skills and adaptability to new software applications.
  • Excellent communication, problem-solving, and interpersonal skills, with a genuine passion for fitness and health.
  • Punctuality, reliability, and a strong work ethic are crucial.

Our estimated salary range for this position is $45,000-$60,000 per year, paid biweekly, plus free gym membership and other benefits.

About Us:

At Planet Fitness - Midwest Management Group, we value member satisfaction, employee growth, and community involvement. We aim to create a positive and inclusive workplace, empowering our team members to excel professionally and personally.


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