IT Help Desk Professional

1 week ago


Kansas City, Missouri, United States Yoh Full time

Job Description:

Yoh is seeking a Broadband Network Technician to provide customer support for broadband networks. This role involves collaborating with Field Services and Network Engineers to resolve trouble tickets, diagnose, and repair issues.

Key Responsibilities:

  • Manage and document trouble tickets
  • Handle maintenance activities and run MOPs from Engineering
  • Monitor network performance following maintenance and network changes

Candidate Requirements:

  • 1-3 years of experience in an NOC environment
  • Strong communication skills


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