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Warehouse Customer Support Specialist

2 months ago

Summerville, United States Bosch Group Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our internal and external customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Develop and maintain strong relationships with customers through effective communication and issue resolution.
  • Support the launch of customer delivery creation at our warehouse, ensuring timely and accurate delivery of products.
  • Communicate with internal and external customers to resolve issues and provide updates on order status.
  • Respond to customer inquiries in a timely and professional manner, utilizing strong verbal and written communication skills.
  • Perform daily customer order pick creation, ensuring accuracy and efficiency.
  • Assist with entry-level material planning, ensuring inventory levels are maintained and orders are fulfilled.
  • Drive resolution to variances by identifying and addressing root causes.
  • Coordinate transportation scheduling for daily and expedite services, utilizing customer websites and freight forwarding platforms.
  • Perform office duties, including filing, faxing, and scanning, as needed.
  • Maintain and adhere to records retention procedures, ensuring compliance with company policies.
  • Develop and maintain knowledge of escalation processes and procedures.
  • Utilize problem-solving skills to resolve customer issues, utilizing the 5 Whys or 8D formats.
  • Work collaboratively as a team player, providing support and backup to colleagues as needed.
Requirements
  • High School Diploma or related discipline preferred.
  • 3-5 years of experience in a warehouse environment required.
  • Excellent computer skills and working familiarity with multiple software packages, preferably MS Office and SAP ERP software packages.
  • Strong verbal and written communication skills, professional telephone etiquette, and ability to handle stressful situations efficiently.
  • Ability to work in a fast-paced environment, prioritizing tasks and meeting deadlines.
About Us

Bosch Group is a leading global supplier of technology and services, committed to innovation and excellence. We are proud to be a diverse and inclusive workplace, dedicated to making a positive impact on our customers and communities.