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Claims Support Specialist
2 months ago
Overview
The Risk Management Division of the City of Anaheim Human Resources Department is in search of a proactive Claims Support Specialist to assist with the administration of the City's General Liability unit. This role is pivotal in ensuring efficient claims processing and requires a candidate who is exceptionally organized, adept at managing time effectively, and possesses a keen eye for detail. Previous experience in complex clerical tasks, including meticulous record keeping and policy interpretation, is essential. While public sector experience is beneficial, it is not mandatory.Key Responsibilities
The following responsibilities are typical for this position. Incumbents may not perform all of the listed tasks and may be required to undertake additional or different functions based on organizational needs.
When Assigned to General Liability: Establish new claim files by reviewing claims for completeness, checking for prior notifications, and requesting relevant reports. Input claims into the General Liability System and prepare necessary documentation, including summary sheets and index cards. Conduct investigations and gather relevant information to aid in claims evaluation; request all existing reports pertinent to the claims. Assess and process low-value property claims; determine reasonable costs and conduct field investigations as necessary. Evaluate damages for cost-effectiveness using standard depreciation guidelines or through consultation with independent appraisers. Prepare and manage a variety of forms and correspondence related to claims, lawsuits, and inquiries within designated timelines. Assign claim numbers to all claims deemed sufficient by the City Attorney's Office and route them for further action. Collaborate with professional claims staff by assisting in various aspects of claims investigation and data collection. Perform related duties and responsibilities as required.Qualifications
Experience : Demonstrated experience in performing complex administrative clerical support work, including accurate record maintenance and policy interpretation with a high degree of independence. Ideal candidates will have experience in managing correspondence and file systems, along with excellent communication skills in a professional environment.
Knowledge of : Advanced record keeping practices; modern office technologies and procedures; proper English usage; basic mathematical and accounting principles; and relevant terminology related to claims management.
Skills and Abilities : Proficient in operating a computer keyboard with accuracy; capable of efficiently navigating a virtual claims environment; able to work under tight deadlines; independent in task execution; skilled in prioritizing workload; capable of making sound decisions; able to interpret and communicate policies effectively; proficient in compiling data and preparing reports; and capable of establishing and maintaining comprehensive record-keeping systems.
Additional Information
IMPORTANT APPLICATION INFORMATION AND INSTRUCTION Applications will be accepted until the specified deadline. Candidates are encouraged to provide complete and specific information regarding their qualifications for this position. Incomplete applications may result in disqualification. The successful candidate will undergo a reference/background check and a pre-employment medical examination, including drug screening. The City of Anaheim is an equal opportunity employer.