Senior Case Manager III Professional

6 days ago


Los Angeles, California, United States Volunteers of America Los Angeles Full time

About Us
Volunteers of America Los Angeles is a non-profit human services organization dedicated to serving people in need, strengthening families, and building communities. We provide a variety of social services to Los Angeles area communities, including Head Start programs, Upward Bound college prep programs, veterans' services, homeless shelters, low-income housing programs, and drug and alcohol rehabilitation.

Job Summary
The Senior Case Manager III is the subject matter expert for the case management team, responsible for mentoring team members and arranging, coordinating, monitoring, and assuring all delivered services meet client needs. This includes assisting case managers with assessments, educating on program and community resource opportunities, developing relevant service plans, scheduling appointments, and providing necessary follow-up.

Duties and Responsibilities
• Conduct comprehensive screenings and assessments with clients to collect functional, environmental, financial, employment, housing, educational, and health information to develop a case plan.
• Develop support systems to meet client needs, coordinate and facilitate move-in activities, rental negotiations, and service referrals as required.
• Monitor case managers on a regular basis to determine quality and effectiveness of services provided, review cases with Program Coordinator and Case Management Team, and conduct audits of case files for completeness and accuracy.
• Assist case managers by identifying and coordinating available services necessary for veterans and families to maintain/obtain self-sufficiency and family stabilization, make referrals to VA/community providers for therapeutic, social, educational, and medical resources, and provide support through ongoing case conferencing, counseling, and advocacy.



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