Patient Service Representative II

3 weeks ago


Crossville, Tennessee, United States Covenant Health (Tennessee) Full time
Job Title: Patient Service Representative II

Job Summary:

Covenant Health (Tennessee) is seeking a Patient Service Representative II to join our team. As a Patient Service Representative II, you will be responsible for providing administrative support to our medical office, ensuring that patients receive excellent care and service.

Key Responsibilities:

  • Collect and process encounter form data
  • Total outstanding balances and payments for services rendered
  • Balance work and computer at end of day
  • Answer telephone calls and route accordingly
  • Receive and record changes in patient information
  • Ensure procedures and corresponding diagnosis are properly recorded on the fee slip for charge entry
  • Schedule appointments for return visits and end of day procedures and balancing
  • Compile data for the billing personnel
  • Develop the A-I-D-E-T fundamentals of communication
  • Attend meetings as required and participate on committees as directed
  • Collaborate with the patient, physician, and other care team members as part of a team-based approach to overall patient care

Requirements:

  • One (1) year experience in a medical office setting with working knowledge of clinic appointment scheduling, collection, and experience in ICD-9/10 and CPT-4 coding (charge entry) required
  • Minimum three (3) years of total customer-facing/customer service experience required

About Covenant Health (Tennessee):

Covenant Health (Tennessee) is a leading healthcare provider in East Tennessee, with a team of over 300 top physicians and providers. We offer a range of specialties, including cardiology, cardiothoracic surgery, and more.



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