Customer Service Representative

2 weeks ago


Ridgewood, United States Citigroup Inc Full time
Job Summary

The Customer Service Representative is an entry-level position responsible for delivering exceptional client experiences and supporting the execution of branch activities. This role involves providing high-quality customer service, processing transactions, and identifying referral opportunities for new products and services.

Key Responsibilities
  • Provide friendly and efficient customer service to Citi clients, ensuring a positive first impression.
  • Perform accurate and efficient banking transactions, including managing cash supply, processing deposits, and maintaining branch vault cash.
  • Identify and pursue referral opportunities for new products and services based on client financial goals.
  • Educate clients on digital and self-service opportunities offered by Citi.
  • Adhere to bank policies, operational controls, and regulatory procedures to ensure client and bank asset safety and security.
  • Effectively manage client issues and concerns, escalating as needed.
  • Maintain a working knowledge of client accounts and Citi products and services.
Requirements
  • Previous relevant experience is preferred, but not required.
  • Demonstrated sales and customer service experience.
  • Money handling experience.
  • Effective problem-solving and communication skills.
  • Ability to work well in a team-oriented environment.
  • Bilingual: English/Spanish is preferred.
Education
  • High School diploma or equivalent is required.

This job description provides a high-level overview of the types of work performed. Other job-related duties may be assigned as required.

Citi offers competitive employee benefits, including medical, dental, and vision coverage, 401(k), life, accident, and disability insurance, and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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