Customer Service Representative

2 weeks ago


Ridgewood, United States Aramsco Full time
Customer Service Representative

Aramsco is a leading solutions provider to specialty contractors across North America, serving numerous end markets including abatement, restoration, environmental, emergency preparedness, stone care, cleaning and surface preparation. We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative.

Key Responsibilities:
  • Manage large volumes of incoming calls and respond to customer inquiries in a timely and professional manner.
  • Provide sales support by drafting quotes and documents as requested by sales representatives.
  • Investigate and resolve customer issues in a prompt and efficient manner.
  • Accurately process orders and maintain accurate records of customer interactions.
  • Communicate effectively with customers and colleagues to ensure seamless service delivery.
Requirements:
  • Strong knowledge of customer service ethics, principles, and procedures.
  • Bilingual in English and Spanish is preferred.
  • Ability to multitask and work well in a fast-paced environment.
  • Proficient in administrative and documentation procedures.
  • Strong communication and organizational skills.
Benefits:
  • Health, vision, and dental insurance.
  • Paid vacation and holidays.
  • 401(k) with employer matching.
  • Life insurance.

Aramsco is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a safe and inclusive work environment.



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