Fitness Operations Manager
7 days ago
Happier People Management is seeking a highly motivated and experienced Gym Manager to lead our team and help us deliver an exceptional training experience across personal, group, and high-performance coaching.
About the RoleThe Gym Manager will be responsible for the overall management and success of our gym. They will work closely with the Director of Human Performance and lead on the physical gym space and the training side of the commercial gym/High Performance Unit offering.
Key Responsibilities- Operational Management:
- Oversee the daily operations of the gym, ensuring all areas are clean, safe, and well-maintained.
- Develop and oversee daily, weekly, and monthly Standards of Operation (SOP) for gym operations.
- Implement and uphold gym policies, procedures, and standards to provide a consistent and high-quality member experience.
- Manage scheduling of group classes.
- Manage facility maintenance and address any issues promptly to minimize disruptions.
- Customer Service:
- Lead by example in delivering exceptional customer service, creating a welcoming and supportive environment for all members.
- Handle member inquiries, concerns, and feedback in a professional and timely manner.
- Develop and implement member engagement programs to enhance satisfaction and retention.
- Team Leadership:
- Recruit, train, and manage a team of fitness professionals, including personal trainers, group fitness instructors, and support staff.
- Collaborate with the Director of High Performance to drive integration of HPU services and product offering through to gym members.
- Foster a positive and motivating work culture, encouraging staff to perform at their best.
- Conduct regular team meetings and performance evaluations to ensure continuous improvement and development.
- Sales and Marketing:
- Develop and execute marketing strategies to attract new members and promote gym services.
- Work closely with the Membership Lead to execute against member acquisition, retention, and reward.
- Drive membership sales through community outreach, partnerships, and promotional events.
- Monitor membership trends and implement retention strategies to maintain a strong and loyal member base.
- Financial Management:
- Manage the gym's budget, including expenses, revenue, and payroll, to ensure financial health and sustainability.
- Analyze financial reports and key performance indicators to make data-driven decisions.
- Identify opportunities for cost savings and revenue growth.
- HS Graduate or Equivalent
- Business degree preferred
- 5+ years experience in the fitness, retail, or hospitality industries
- 5+ years experience managing 20+ team members
- 3+ years experience managing Profit and Loss (P&L) statements/budgets
- 3+ years management experience
- Experience providing high-end customer service and managing customer concerns
- Excellent interpersonal skills
- Highly organized, detail-oriented
- Proficient computer skills (Microsoft Office suite)
- Schedule availability for nights and weekends
- CPR and AED certified, or ability to get certified
- Ability to sit, stand, walk, reach, climb, and lift up to 50 pounds
- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation, Sick & Company Observed Holidays)
- Commuter Benefits
- Training & Development
- Team Member Referral Program - $250 for any referrals if your referral stays for 3 months
The base pay range for this position is a salary range of $90,000 - $100,000 per year.
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