Lead Site Specialist

7 days ago


Charlotte, North Carolina, United States Thermo Fisher Scientific Full time
Job Summary

We are seeking a highly skilled and detail-oriented Lead Site Specialist to join our team at Thermo Fisher Scientific. As a key member of our scientific support services team, you will be responsible for providing exceptional customer service, managing orders, and ensuring seamless supply chain operations.

Key Responsibilities
  • Act as a liaison between customers, sales, suppliers, logistics, and management to resolve customer concerns and improve satisfaction.
  • Represent the organization at customer locations with a professional demeanor and provide excellent customer service.
  • Assist staff with workload to meet performance standards at customer sites, covering for absent employees, vacant positions, or increased workloads.
  • Assist in training new hire employees and cross-training existing staff to promote growth and development.
  • Collect, analyze, and reconcile data to support the maintenance of records.
  • Perform stockroom duties, including receiving, put-away, stock rotation, cycle counts, daily replenishment, and disbursements using handheld scanning devices or inventory management systems.
Requirements
  • High school or GED required; college degree preferred.
  • Minimum of 4 years of relevant experience.
  • Strong communication skills to provide excellent customer service.
  • Displays an important level of confidentiality for both customer and company.
  • Possess a desire to serve the customer and the skills to engage with various levels of personnel.
  • Demonstrates computer proficiency and possess intermediate skills in Microsoft Office suite of software.
Work Environment

Work primarily at customer sites, in office environments to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations, and laboratory environments.

Depending on the area of the building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, and safety glasses, steel toe shoes, bump hats, and/or safety glasses.

Extensive walking may be required.

Will be able to consistently lift, push, and pull 30-40 pounds; occasional lifting of 50 pounds using equipment like pushcarts, pallet jacks, forklifts, etc.

Able to work overtime.


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