Jira Senior System Architect

4 days ago


Hill Air Force Base, United States Forge Business Technology, LLC Full time
About Our Team

We are a forward-thinking team at Forge Business Technology, LLC, committed to empowering businesses by delivering cutting-edge technological solutions that drive growth and innovation. As an official Atlassian Partner, we specialize in deploying, managing, and optimizing the Atlassian suite to meet the unique needs of organizations across industries.

Role Overview

This is an exciting opportunity for a seasoned professional to take on a senior leadership role in our team. The successful candidate will bring a deep understanding of Jira Software and Jira Service Desk environments, as well as experience with Agile methodologies and tools used to support Agile practices. They will also possess excellent communication and collaboration skills to engage and work effectively with diverse technical and non-technical teams.

Responsibilities
  • Configure and maintain complex Jira projects to ensure smooth operation in a highly regulated environment.
  • Develop and implement best practices for Jira usage to facilitate team collaboration.
  • Implement Jira integrations with other tools and platforms to enhance team productivity.
  • Proactively monitor Jira performance and propose creative solutions to improve system performance and scalability.
  • Maintain a secure Jira environment by enforcing security best practices and managing user roles.
  • Generate custom reports and dashboards for teams and senior management to track project progress and key performance indicators (KPIs).
  • Support AWS infrastructure needs related to Jira and other Atlassian tools, ensuring seamless integration.
  • Manage plugin installations, configurations, and updates, while continuously seeking new ways to enhance Jira functionality.
  • Provide training and support to teams on Jira features, encouraging collaboration and empowering team members to maximize Jira's potential.
  • Collaborate with IT and security teams to ensure compliance with security protocols.
  • Lead or participate in Jira-related projects, including migrations, upgrades, and new feature implementations.
Requirements
  • 5-8 years of experience as a Jira Administrator or in a related role.
  • In-depth experience with Jira Software and Jira Service Desk, Confluence, configuration, and maintenance.
  • Proven ability to think creatively and implement innovative solutions for complex Jira-related challenges.
  • Experience managing and maintaining complex Jira workflows, custom fields, and integrations.
  • Strong knowledge of JQL (Jira Query Language) for creating advanced filters and reports.
  • Experience with other Atlassian products is a plus.
  • Exceptional collaboration and communication skills to engage and work effectively with cross-functional teams.
  • Ability to balance attention to detail with out-of-the-box thinking to handle multiple projects simultaneously.
  • Must have or be able to obtain a CompTIA Security+ CE certification.
  • Must have or be able to obtain a Security Clearance (current clearance is a plus).


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