Jira and Confluence Operations Expert

1 week ago


Hill Air Force Base, United States Forge Business Technology, LLC Full time

We are seeking a seasoned Jira and Confluence Operations Expert to join our team at Forge Business Technology, LLC. The ideal candidate will have extensive experience in Jira and Confluence operations and administration and a strong willingness to grow and collaborate across teams. This position involves managing, configuring, and maintaining Jira projects and Confluence spaces while working closely with cross-functional teams to support operational success. Ability to obtain or maintain a security clearance is essential.

The estimated salary for this role is $85,000 per year, considering the location and industry standards.

In this role, you will have the opportunity to work with cutting-edge technologies and contribute to the success of our clients. Our team brings deep expertise in integrating advanced tools to streamline processes, enhance team collaboration, and improve overall productivity. With our strategic approach and tested knowledge of the Atlassian ecosystem, we help businesses unlock their full potential and achieve their goals.

Key Responsibilities:

  • Manage, configure, and maintain Jira Software, Jira Service Management, Confluence environments.
  • Collaborate with technical and non-technical teams to understand project needs and provide JIRA solutions.
  • Support team collaboration by implementing best practices for Jira usage.
  • Create and manage custom workflows, schemes, permissions, and notifications in Jira.
  • Assist in integrating Jira with other tools and platforms to improve productivity.
  • Monitor Jira performance and assist in troubleshooting and optimizing system performance.
  • Ensure a secure Jira environment by managing user roles and enforcing security protocols.
  • Generate reports and dashboards to track project progress and key performance indicators (KPIs).
  • Assist in plugin installations, configurations, and updates to enhance Jira functionality.

Qualifications:

  • 5+ years of experience as a Jira and Confluence operations expert or in a related technical role.
  • Experience with Jira Software, Jira Service Management, Confluence administration, configuration, and maintenance.
  • Ability to collaborate effectively with cross-functional teams to deliver tailored JIRA solutions.
  • Familiarity with Jira workflows, permissions, and custom fields.
  • Working knowledge of Jira Query Language (JQL) for creating filters and reports.
  • Strong communication skills and the ability to work collaboratively with diverse teams.
  • Must have or be able to obtain a CompTIA Security+ CE certification.
  • Must have or be able to obtain a Security Clearance (current clearance is a plus).


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