Nurse Care Coordinator

4 weeks ago


Cleveland, Ohio, United States Oak Street Health Full time

Job Summary:

Oak Street Health is seeking a skilled Nurse Care Coordinator to join our team. As a key member of our healthcare team, you will play a vital role in delivering high-quality patient care and ensuring a seamless experience for our patients and their support teams.

Key Responsibilities:

  • Provide competent nursing care by displaying proficiency in this role and executing job responsibilities in a safe and consistent manner
  • Respond to incoming telephonic requests in a dependable manner, ensuring we are responsive to their needs and exceeding expectations
  • Provide clinically competent triage and symptom management to patients who may or may not be physically present
  • Utilize standardized protocols for medication management, prescription refills, and prior authorizations
  • Conduct thorough and accurate reviews of patient medications and update as needed
  • Provide comprehensive education and direct patient care, particularly around chronic conditions; may occur in person, over the phone, or in group settings
  • Actively collaborate and monitor the implementation and progress of the care plan for patients on multiple provider panels
  • Form relationships with patients and their caregivers to support preventative care and ED/hospital diversion where appropriate
  • Create a welcoming and engaging environment to meet the needs of our patients, communities, families, and teams where they are
  • Delegation of activities to other clinical care team members to support the needs of our patients
  • Participate in care team meetings to discuss patient care and clinic operations
  • Deliver an exceptional patient experience through service, responsiveness, and respectful care
  • Perform point of care testing, procedures, and specimen collection (including phlebotomy) as needed

Requirements:

  • Active Registered Nurse (RN) Licensure in good standing with the applicable state
  • BLS Certification
  • Electronic Medical Record (EMR) experience
  • Ability to maintain patient confidentiality and process information in a confidential manner
  • US work authorization
  • Ability to assess patients without face-to-face interaction, strong communication, and assessment skills

Preferred Qualifications:

  • Ability to collaborate and communicate with members of an interdisciplinary care team
  • Excellent computer skills with the ability to read, interpret, and analyze data from various computer systems
  • Effective problem-solving and prioritization skills
  • 2+ years of healthcare experience, working as an RN

Why Oak Street Health?

Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

  • Collaborative and energetic culture
  • High levels of responsibility and rapid advancement
  • Competitive benefits; including paid vacation/sick time, generous 401K match with immediate vesting, as well as health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.



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