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Healthcare Reception Specialist

2 months ago

Valencia, California, United States Interstate Therapy Solutions Full time

Position Overview:

Interstate Therapy Solutions is seeking a dependable individual for the role of Front Desk Medical Receptionist. This position is essential in our healthcare therapy department, where you will engage with patients both over the phone and in person. Your primary responsibilities will include coordinating appointments and managing documentation to ensure the efficient operation of our healthcare facility while supporting the delivery of exceptional patient care.

Key Responsibilities:

  • Welcome and greet patients in a friendly manner.
  • Register patients following established protocols.
  • Assist patients in completing necessary forms and documentation, including insurance information.
  • Verify insurance details and ensure accuracy of patient information, including billing data.
  • Inform patients about office procedures and policies.
  • Facilitate patient flow through scheduled appointments.
  • Handle incoming calls and address inquiries effectively.
  • Schedule patient appointments and manage follow-ups.
  • Collect co-pays and process payments.
  • Report statistics as required and respond to information requests.
  • Perform additional clerical duties as assigned.
  • Maintain an organized stock of forms and office supplies.
  • Ensure the reception area is tidy and welcoming.
  • Safeguard patient privacy and uphold confidentiality standards.

Essential Skills and Competencies:

  • Communication: Strong listening skills and the ability to articulate information clearly.
  • Data Management: Proficient in collecting, organizing, and monitoring information efficiently.
  • Organizational Skills: Capable of multi-tasking, prioritizing, and scheduling effectively.
  • Attention to Detail: Commitment to producing accurate and high-quality work.
  • Customer Service: Ability to foster positive relationships with a focus on customer satisfaction.
  • Adaptability: Flexible in adjusting to changing demands and diverse interactions.
  • Confidentiality: Adherence to ethical standards and maintenance of confidentiality.

Work Environment:

This is a full-time position in an outpatient setting. The pay rate is competitive.

Qualifications:

  • High School Diploma or GED is required.
  • Proficiency in MS Office and basic office support skills, including telephone etiquette, filing, and data entry.
  • Excellent verbal and written communication skills.
  • Prior experience in a similar role is preferred but not mandatory.

Become a vital part of our organization where you can thrive and contribute to patient care.