Senior Security Operations Specialist

1 week ago

Redmond, Washington, United States Puget Sound Energy Full time
Job Summary

Puget Sound Energy is seeking a highly skilled Senior Security Command Center Operator to join our team. As a key member of our Security, Risk and Compliance team, you will be responsible for the 24x7 monitoring of all physical and electronic security systems, reporting to the Security Command Center (SCC).

Key Responsibilities
  • Provides training, guidance, and support to Security Command Center Operators.
  • Monitors Physical Security Information Management (PSIM) system for alerts, alarms, and other events.
  • Responds to alarm events and security situations based on Standard Operating Procedures or policies.
  • Documents calls, alarms, reports, etc. in real-time and across various applications.
  • Coordinates Law Enforcement response to criminal and security incidents.
  • Makes notifications to various internal and external people or groups.
  • Operates CCTV cameras to ascertain the cause of events and coordinate response to those.
  • Performs access management tasks in the assigned systems to create badges, assign access, and remove access based on policies.
  • Central Point of Contact for the Corporate Security team.
  • Answers phone calls, text messages, and emails regarding security and access management.
  • Fills out appropriate logs, reports, and other documents to properly report on the activities of the SCC.
  • Identifies and reports any broken, damaged, or non-operational security equipment for repair.
  • Visitor Check in at designated locations.
  • Works with internal and external customers to assist with questions, concerns, and other reports.
  • Assists leadership in the development of operating procedures and practices.
  • Assists with scheduling including filling open shifts for call offs and late arrivals.
  • Attends trainings, staff meetings, and other assigned meetings as required.
  • Completes required self-guided training to maintain company and professional knowledge.
Requirements
  • HS Diploma or GED equivalent
  • 3+ Years of experience working in an alarm monitoring center, command center, GSOC, SOC, other security operations center, emergency/security dispatch center, or other high volume call center.
  • 1+ Years of experience conducting on the job training and guidance.

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